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Garg, Kanika
- Measuring Leadership Traits with Academic Performance among Higher Education Students Rated by Raters
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Authors
Affiliations
1 Department of School of Business, Lovely Professional University, Phagwara, Punjab, IN
1 Department of School of Business, Lovely Professional University, Phagwara, Punjab, IN
Source
International Journal of Education and Management Studies, Vol 6, No 4 (2016), Pagination: 435-439Abstract
In today's competitive and challenging environment, leadership m higher education comes to term challenges. Organizations today face more challenges like change m society, markets, customers, competition and technology (Laurie&Heifetz, 2001) so that corporate sector will demand of an innovative kind of leadership. So this paper examines the leadership traits among the higher education students (Management, Engineering,&Biotechnology) and which traits are rated higher and also to find the relationship among leadership trait and academic performance of the higher education students. The data was collected by questionnaire on 5 point Likert scale developed by Peter North house (2013) with 306 students of from higher education. The result shows that there are four traits out of 14 (Trustworthy,Friendly, Self-confident)rated higher by the rating as a rater by the higher education Students. Study also shows that there is no significant relationship between leadership traits and academic performance of the higher education students.Keywords
Higher Education, Leadership Trait, Academic Performance.
- A Study to Identify the Best Predictor of Organizational Commitment in Hotel Industry
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Authors
Affiliations
1 School of Business, Lovely Professional University, Phagwara – 144411, Punjab, IN
1 School of Business, Lovely Professional University, Phagwara – 144411, Punjab, IN
Source
Indian Journal of Science and Technology, Vol 10, No 31 (2017), Pagination:Abstract
In the present era, the fundamental need of an organization is agility, responsiveness, innovation, efficiency and execution for sustainable competitive advantage. It is here that job satisfaction, employee empowerment and organizational commitment can help organizations to develop up to their fullest capacity. This paper identifies the best predictor of Organizational Commitment in hotel industry, where Organizational Commitment has been taken as dependent variable and Job Satisfaction and Employee Empowerment has been taken as independent variables.The data was collected by standardized questionnaire which is developed by Salazaar, (2000)) with 200 front-office employees working at 5 Star Hotels in Northern India. The study found that Job Satisfaction has been the best predictor of Organizational Commitment among the two variables- Employee Empowerment and Job Satisfaction. The results revealed that the predictor variables, Employee Empowerment and Job Satisfaction, both account for a little variance in Organizational Commitment.Keywords
Employee Empowerment and Job Satisfaction, Organizational CommitmentFull Text
- A Study of Consumer Behaviour towards the Gold Jewellery
Abstract Views :1008 |
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Authors
Affiliations
1 Department of Management Studies, Panipat Institute of Engineering and Technology, Samalkha, Panipat, Haryana, IN
1 Department of Management Studies, Panipat Institute of Engineering and Technology, Samalkha, Panipat, Haryana, IN
Source
IAHRW International Journal of Social Sciences Review, Vol 6, No 4 (2018), Pagination: 555-559Abstract
Gold has a greater importance in our society. This study is conducted to analyze the consumer behaviour towards the gold. The main objective of the study to identify the purpose of purchasing gold, factors influencing the purchasing decision. For this objective primary data is collected from 150 respondents through structure questionnaire. Descriptive statistics has been used for data analysis. The study found that most of the consumer purchase gold mainly for investment purpose. There are various factors which affect the purchase decision of the consumer such as brand name, price, promotional schemes, quality, design.Keywords
Consumer Behaviour, Gold, Purchase Decision.References
- Agarwala, D.; Barman, A., & Sarma, B. (2014). Communities behaviour in gold investment an exploration in guwahati city. Pezzottaite Journals, 3(4), 1454-1458.
- Bhuvaneswari, G., & Gand, M.M. (2015). Buying behaviour of women to wards gold ornaments. International Journal of Advance Research in Computer Science and Management Studies, 3(7), 50-59.
- Chaisuriyathavikun, N., & Punnakitikashem, P. (2016). A study of factors influencing customers purchasing behaviours of gold ornaments. Journal of Business and Retail Management Research (JBRMR), 10(3), 147-159.
- Dalvi, S.C. (2015). Consumer buying behaviour relating to purchase of gold in Kolhapur city. EPRA International Journal of Economic and Business Review, 3(2), 262.
- Gunasundari, K. (2015). A study on buying behaviour of women customers towards one gram gold jewellery in erode city. International Journal in Commerce, IT and Social Sciences, 2, Issue 10.
- Joseph, K.J. (2014). Consumer behaviour in the gold jewellery market of Kerala. International Journal of Business and Administration Research Review, 1(6), 86-91.
- Joshi, P.S., & Dwivedi, H. (2014). Consumer buying behaviour towards the gold jewellery specially in Jaipur city. Professional Panorama : An International Journal ofApplied Management and Technohgy. www.trp.org.in/wp-content
- Kotwani, S., & Pandey, A. (2017). An empirical study on women buying behaviour towards branded jewellery with special reference to Bhopal city (Vol. 5, Issue 6).
- Kumar, B., & Nand, T.K.M. (2014). A study on customer behaviour towards gold jewellery purchase (with reference to Pollachi Taluk). Intercontinental Journal of Marketing Management, 2, Issue 2,
- Kumara, M.L., & Kumar, T.N. (2016). An empirical study of changing behaviour in the jewellery market. Journal of Accounting and Marketing, 5, Issue 1.
- Kumari, P.K, & Anitha, M. (2016). A study on consumer preference towards gold jewellery shop in erode city. International Journal of Commerce, Business and Management, 5, Issue 2.
- Kand, A., & Christopher, E. (2014). A study on buying behaviour of customers towards branded and non-branded gold jewellery with reference to Kanyakumari district. International Journal of Management, 5(10), 105-114.
- Padmaja, V.D., & Antony, P.K. (2017). A study on consumer attitude and perception towards gold loan offered by scheduled commercial banks with reference to Coimbatore. International Journal of Computational Research and Development (IJCRD),2,Issue 1.
- Parveen, S., & Saxena, D. (2017). A study on buying behaviour of women towards gold jewellery in Rewa city, https://www.coxautoinc.com/learning-center/2017-car-buyer-journey-study/
- Sahu, A.P, & Srivastava, M. (2014). A study of consumer behaviour on the impact of inflation on gold. Paripex-Indian Journal of Research, 3(4), 124-126.
- Xavier, J.A., & Kamalam, G. (2016). A study on perception of consumers towards gold jewellery in Sivakasi, Tamil Nadu. Asian Journal of Managerial Science, 5(2), 15-22.
- Comparison Between Customer Satisfaction Towards Big Bazaar and Vishal Mega Mart
Abstract Views :615 |
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Authors
Affiliations
1 Department of Management Studies, Panipat Institute of Engineering and Technology Samalkha, Panipat, Haryana, IN
2 Department of Management Studies, Panipat Institute of Engineering and Technology, Samalkha, Panipat, Haryana, IN
1 Department of Management Studies, Panipat Institute of Engineering and Technology Samalkha, Panipat, Haryana, IN
2 Department of Management Studies, Panipat Institute of Engineering and Technology, Samalkha, Panipat, Haryana, IN
Source
IAHRW International Journal of Social Sciences Review, Vol 6, No 4 (2018), Pagination: 615-619Abstract
The present study is an attempt to measure the customer satisfaction of two competitive Indian retail brands and draw a comparison between the two based on customer service quality and value creation. The comparative analysis is drawn using measurement scale has been defined to measure the descriptive analysis using primary data. The findings include how and to what extent customer service quality and value creation affect customer satisfaction in case of both the brands. The number of factors influencing customer satisfaction is restricted to two, which can be increased as time progresses and modern retail businesses gets matured in Indian market with development and interplay of more factors and surely can provide further scope of future research. This research work will help the retail managers in general, including those of the concerned brands, to understand their key areas of strength comparatively and accordingly frame their strategies for decision making in order to improve customer satisfaction and gain competitive advantage.Keywords
Customer Service Quality, Value Creation, Customer Satisfaction, Measurement.References
- Bhatnagar, S. (2017). A study of retail customer services with special reference to organized retailing in India. Imperial Journal of Interdisciplinary Research, 3(2), 8.
- Binninger, S.A. (2008). Exploring the relationships between retail brands and consumer store loyalty. International Journal of Retail and Distribution Management, 36(2), 6.
- Chang, C.H.R, Yi-Ching, H., Yu-Chuan, L., & Monle, L. (2004). Relationship marketing and consumer switching behaviour. Journal of Business Research, 58(12), 4.
- Das, G., & Kumar, V.R. (2010). Impact of sales promotion on buyer behaviour: An empirical study of Indian retail customers. Journal of Management, 3(1), 7.
- Deshwal, R (2016). Customer experience quality and demographic variables (age. gender, education level, and family income) in retail stores. International Journal of Retail and Distribution Management, 44(9), 8.
- Fernandez, S.R., & Bonillo, I.A.M. (2007). The concept of perceived value: A systematic review of the research. Journal of Marketing Theory and Practice, 9(4), 1-14.
- Jillian, R, Sweeney, C, & Soutar, N.G. (2001). Consumer perceived value: The development of a Multiple Item Scale. Journal of Retailing, 77(2), 3.
- Joseph, R, Spiteri, M., & Dion, A.R (2004). Customer value, overall satisfaction, end-user loyalty, and market performance in detail intensive industries. Industrial Marketing Management, 33(8), 5.
- Khalifa, S.K. (2004). Customer value: A review of recent literature and an integrative configuration. Management Decision, 42(5), 4.
- Kim, K.Y (2002). Consumer value: An application to mall and internet shopping. International Journal of Retail and Distribution Management, 30(12), 3.
- Krishna, A., & Deswal, R (2016). Customer service experience and satisfaction in retail stores. Computing for Sustainable Global Development, Bharati Vidyapeeth's Institute of Computer Applications and Management (BVICAM).
- Martenson, R. (2007). Corporate brand image, satisfaction and store loyalty: A study of the store as a brand, store brands and manufacturer brands. International Journal of Retail and Distribution Management, 35(7),5.
- Mathwick, C.R, Malhotra, K.N., & Rigdon, E. (2002). The effect of dynamic retail experiences on experiential perceptions of value: An internet and catalog comparison. Journal of Retailing, 78(1), 4.
- Mitchell, W.V., & Harris, G. (2005). The importance of consumers perceived risk in retail strategy. European Journal of Marketing, 39(7-8), 5.
- Motwani, D. (2014). An empirical study of customer expectation and perception in organized retail sector. Journal of Research in Commerce and Management, 2(3),7.
- Roderick, R, Brodie, J.,Whittome, M.R.J., & Brush, J.G. (2009). Investigating the service brand: Acustomer value perspective. Journal of Business Research, 62(3),6.
- Sharma, S.R, Tiwari, R, & Verma, H. (2008). An empirical study on customer perceptions about vishal mega mart and its impact on shopping behavior in Dehradun city.ICFAI Journal of Consumer Behavior, 3(1), 6.
- Singh, D.A. (2015). Comparison of customers perception of quality, degree of satisfaction and behavioral intentions in retail outlets. Global Journal of Management and Business Research, 15(3), 8.
- Singh, A. (2013). Comparison of service quality, customer satisfaction and behavioral intentions across the various formats (Supermarket, hypermarket & departmental store) in India. Business and Economics Research, 3(1), 7.
- Walters, D., Halliday, M., & Glaser, S. (2002). Added value, enterprise value and competitive advantage. Management Decision, 40(9), 3.
- Wang, Y, Lo, RH., Chi, R., & Yang, Y (2004). An integrated framework for customer value and customer relationship management performance: A customer-based perspective from China. Managing Service Quality: An International Journal, 14(2-3), 5.
- A Study of Customer Preference Towards Patanjali Products
Abstract Views :348 |
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Authors
Affiliations
1 Department of Management Studies, Panipat Institute of Engineering and Technology, Samalkha, Panipat, Haryana, IN
1 Department of Management Studies, Panipat Institute of Engineering and Technology, Samalkha, Panipat, Haryana, IN
Source
International Journal of Education and Management Studies, Vol 8, No 2 (2018), Pagination: 202-205Abstract
Customer preference is affected by the advertising, social media. Patanjali is one of the great competitor of FMCG products in the market. So this study analysed why customer are interested to purchase patanjali products. For this purpose this study is carried out through a survey from 100 respondents. The result are of the study is analyzed by using descriptive study The data has been collected through standardized questionnaire which is developed by the Jaggi and Ghosh .The result of the study shows that most of the respondents are satisfied with the products of patanjali.Keywords
FMCG, Customer Preference, Advertising , Buying Behavior.References
- Arora, A. (2017). How Baba Ramdev Turned Patanjali. Into Rs 5000 Crores Business. Bandaru, R. (2017). Factors influencing the customers towards patanjali natural food products. International Journal of Scientific and Engineering Research, 8, Issue 7.
- Gosher, S. (2017). Customer preference towards patanjali products. Journal IJARIIEISSN(O),3()^l-A0.
- Gupta, R. (2016). Disruptive marketing and brand building a case study of patanjali. ayurvedic limited. Journal Advance In Economics And Business Management, 3(2). 225-231.
- Gurusanthosini, G., & Gomathi, G. (2017). A study on consumer preference towards patanjali products. International Journal of Current Research and Modern Education, 2(1), 163-166.
- Jaggi, R., & Ghosh, M. (2017). Consumer perception of patanjali products: An analytical study: IUP Journalof BrandManagement, 14(1), 13-23.
- Khanna, R. (2015). Customer perception towards brand: A study on patanjali. Global Journal of Management and Business Research: E Marketing, 75(9), 41-45.
- Kumar, V., Jain, A., & Jain, A. (2014). Marketing through spirituality: A case Patanjali Yogpeeth. Procedia- Social and Behavioral Science, 133, 481-490.
- Kumar, A., & Ahuja, A. (2017). Consumer behaviour towards patanjali products. Kaav International Journal of Economics ,Commerce and Business Management, 4(2), 404-410.
- Malarvizhi, J., & Devi, C.T. (2018). A study on customer. Journal of Modern Management and Entrepreneur ship, 7(4), 41-47. Satisfaction Towards Patanjali Products. International Journal of Management, IT, and Social Science, 5(2), 75-79.
- Mishra, P., & Tazeen, F. (2018). Psychological factors that affects the consumer preference for patanjali products. International Conference on Recent Innovation in Management,Engineering, Science.
- Sharma, P., & Phatak, S. (2017). Spiritual route to marketing in Indian context. International Journal of Innovative Research and Advanced Studies, 4, Issue 6.
- Shukla, P., & Shrivatav, P. (2016). Patanjali the Swadeshi Titan: A case study analysis. International Journal of Current Research, 5(11), 41487-41490.
- Subbulakshmi, K., & Geethamani, P. (2017). A study on customers perception towards cosmetic items in patajali products with reference to Tirupur city. Intercontinental Journal of Marketing Research Review, 5(9), 25-34. Retrieved from http://wwwicmrr.org
- Yadav, S. K. (2017). Rapidly changing marketing channels of FMCG companies a case study of patanjali ayurvedlimited. Journal of Commerce and Trade, 12(1), 131-139.
- To Identify the Leadership Orientation Styles among Management and Engineering Students
Abstract Views :194 |
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Authors
Affiliations
1 Panipat Institute of Engineering and, Technology, Samalkha, Panipant, Haryana, IN
2 Department of Management Studies, Panipat Institute of, Engineering and Technology, Samalkha, Haryana, IN
1 Panipat Institute of Engineering and, Technology, Samalkha, Panipant, Haryana, IN
2 Department of Management Studies, Panipat Institute of, Engineering and Technology, Samalkha, Haryana, IN
Source
International Journal of Education and Management Studies, Vol 8, No 2 (2018), Pagination: 306-308Abstract
In this global competitive environment, effective leadership style is necessary to reduce the attrition rate. From the effective leadership styles only it is possible to achieve organizational goal productively. Leadership styles affect on the employee performance and productivity. An effective leader influences followers in a desired manner to achieve desired goals. So the main aim of this study is to identify the leadership styles among Management and Engineering students. In order to fulfill the objective the study has been selected the sample of 120 students who are studying in management and engineering departments. The data has been collected through standardized questionnaire which is developed by Northhouse (1985). Study found that Engineering students are more Task-Oriented and Management students are more Relationship-Oriented.Keywords
Effective Leadership, Leadership Styles , Task-Oriented, Relationship-Oriented.References
- Analoui, F. (2007). Management skills for senior managers. Management training development course, pp. 26-37.
- Damirch et al. (2011). Managerial grid model in trarian properous, organisation. Interdisciplinary Journal of Contemporary Research in Business, 85(1), 102-111.
- Early & Johnson (1990). Gender and leadership style: A meta-analysis. Psychological Bulletin, 108(2),233-256.
- Einasen et al. (2007). Destructive leadership behavior: A definition and conceptual model. The Leadership Quarterly, 18, 207-216.
- Jones, G., & Goffee, R. (2000). Why should anyone be led by you? Harvard Business Review retrieved on October 28, 2013 http:/catalystbreakthru.com/wp-content/uploads/2012/03/HBR 10 MustReads on Leadership 1 pdf, ,pp51-58.
- Koc, H. (2013). The analyzing leadership styles of Turkish managers in the scope of the Blake and Mouton's managerial grid. InternationalJoumal of Business and Social-Science, 4(11), 96-107.
- Kotter, PJ. (2001). What leaders really do. Harvard Business Review. Retrieved on October 28, 2013 http:/catalystbreakthru.com/wp-content/uploads/2012/03/HBR10 MustReads on Leadership 1 pdf, pp. 25-33.
- Mishra, M., & Garg, K. (2015). Relation of leadership traits with the academic performance among higher education students. Emerging global perspective towards business leadership: Challenges and Opportunities. ISBN.978-93-85000- 31-7,121-132.
- Mishra, M., &Garg, K. (2015). Analyzing leadership styles of managers through Blake and Mouton's Managerial Grid. International Journal of Applied Business and Economic Research, 13(3), 1319-1332.
- Nauman et al. (2010). Pattern of empowerment and leadership style in project environment. International Journal of Project Management, 28, 638-649.
- Roberson & Arleane, N. (2005). Assessing leadership styles using Graves levels of existence andBlake and Mouton's Managerial Grid. Management and Occupational Psychology, Vol. 127.
- Singh and Singh (2009). Leadership grid between concern for people and intuition. Leadership and Management in Engineering, 9, 71-82.
- Williams, S .R. (2013). Country management and self-directedness: Implications for academics and Practitioners of leadership. Education-Higher Education, Agriculture, 57(A), 38-44.
- Impact of Goods and Services Tax on Business
Abstract Views :149 |
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Authors
Affiliations
1 Department of Management studies, Panipat Institute of Engineering &Technology, Samalkha, Haryana, IN
1 Department of Management studies, Panipat Institute of Engineering &Technology, Samalkha, Haryana, IN
Source
International Journal of Education and Management Studies, Vol 8, No 2 (2018), Pagination: 312-314Abstract
The purpose of the study is to understand the impact of GST on the business firms. GST shall replace a number of taxes and to remove the cascading effect. To understand the process of proposed GST. The objective of the study is to compare the existing tax system with the proposed GST and the impact of various stakeholders like traders, employees, service provider and to ascertain the positive and negative impact of GST. In order to attain the objective 100 respondents are selected out of which 78 respondents are fill the questionnaire and are chosen for further study in the research. Most of the respondents are dissatisfied with this parameter and 20 respondents out of are neutral towards GST and be more prudence and selective in their purchasing behavior. Arafat , pail and ibranim, and ramastse also found that the custom are more prudence and selective behaviorKeywords
Tax Compliance, Tax Regimes, Analysis Estimate, Monetary Outlays.References
- Ansari, K., & Jain, G. (2017). Impact of GST on Indian startups. Journal (International Education and Research Journal), 3(5), 3.
- Breen, J., & Roberts, I. (2014). Impact of the introduction of the GST on small business inAvLStmliei.Journal(IJSM), Vol.2.
- Garg, G. (2014). Basic concepts and features of goods and services tax in India. International Journal of Scientific and Management (IJSM), 2(2), 542- 549.
- Gupta, N. (2014). Goods and service tax its impact on Indian economy. Journal (International Research Journal of Commerce Arts & Science), 5(3), 126-133.
- Khan, M.A., & Shabad, N. (2012). Goods and services tax in India: Prospect for states. Journal(BRR), 4(),i8-64.
- Kumar, N. (2014). Goods and services tax in India. Journal (Global Journal of Multidisciplinary Studies), 3, Issue 6.
- Manor, A.H. (2013). A new tax reform in Malaysia. Journal International Journal of Economics Business and Management (IJEBSM), 2, Issue 2.
- Pope, J (2001). Estimating the alleviating of goods and services tax compliance cost burden upon smallbusmess. Journal (Revenue law Journal), 11, Issue 1.
- Patel, A. (2010). The impact if GST on the India tax scene. Journal (IJSM). https ://www.scribd. com/doc/3 00143 013/To-Youth-doc
- Vasanthgopal, R. (2011). GST in India: A big leap in the indirect taxation system. Journal (International Nation Journal of Trade, Economics, and Finance), 2(2), 144- 147.
- Xavier, P. (2017). A study on implementation of goods and services tax in India prospectus and challenges. Journal (IJSM), 3(1), 626-629.
- A Study to Measure the Employee Satisfaction among School Teachers
Abstract Views :211 |
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Authors
Affiliations
1 Department of Management Studies, Panipat Institute of Engineering and Technology Samalkha, Panipat, Haryana, IN
1 Department of Management Studies, Panipat Institute of Engineering and Technology Samalkha, Panipat, Haryana, IN
Source
International Journal of Education and Management Studies, Vol 8, No 2 (2018), Pagination: 343-346Abstract
Employee Satisfaction is a set of favorable and unfavorable feeling and emotions with which employees view their work. It refers to the collection of attitude that workers have about theirjob. The purpose of this article is to study the level of Employee satisfaction among the School teachers. Study was descriptive in nature and Minnesota satisfaction questionnaire was used to collect data. A total of 78 employees working in different schools participated in the research study. According to the results of the research, it has been found out that employees are most satisfied with being busy at the job, when they have freedom to use their own judgment, when they can use their own methods of teaching, the way their co-workers get along with each other.Keywords
Employees, Job Satisfaction, Education, Quality.References
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