Informatics Publishing Limited

K. B. Subhash ¹, Klaus Weiermair ², Vinu George ³

Affiliations
1 Faculty of Commerce, Goa University Taleigao Plateau, Goa – 403206., IN
2 Department of Tourism and Service Management Institute for Strategic Management, Marketing and Tourism University of Innsbruck; Universitätsstr. 15, A-6020 Innsbruck., AT
3 Department of Management sciences Oriental School of Hotel Management, Wynad, Kerala., IN

Abstract

Around the world, tourist's flow is increasing year after year. The flow of international tourists increased from a mere 25 million in 1950 to 898 million by 2007 (with a CAGR of 4.7% during 1980-2007). The international tourism receipts was only US$ 2.1 billion in 1950, but increased to over US$ 738 billion by 2006 (with a CAGR of 8.3% during 1980- 2006). The written history of the world reveals that Arab traders (basically from Middle Eastern region) were the pioneers of retail and distribution industry and it was the result of the adventurous nature of those traders to explore the potentiality of goods and services from the Asia Pacific and African region, which they succeeded by identifying the market for these products in the European market. This is in a way can be considered as the ancient form of business travel. From 1818 onwards, European colonial powers took over the Arab supremacy, and till 1940's most of the countries in Middle East, North Africa, and South Asian (MENASA) region was under colonial rule. From 1940's onwards there seems to be a complete reversal of the scenario from Western and European dominance towards MENASA region. This is because of the growth and development of tourism and travel industry, coupled with parallel growth in hotel and hospitality industry. The major source of funding was found to be venture capital, which has the inherent characteristics of generating / creating / adding wealth in a manifold way. Though there was a decline in the global venture capital activity after 9/11; the picture from MENASA region shows a positive growth completely deviating from the global pattern. Utilising on the significance of venture capital financing, a socially responsible growth can be seen in tourism and hospitality industry in MENASA region in the near future. India can learn a good lesson from this changing scenario and take the lead; then in the near future the world can witness a harmonious growth and development in the entire MENASA region; which will act like ripples in water and the result will be global prosperity.

Keywords

Travel And Tourism, Hospitality, Venture Capital, Menasa Region, India

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Ruey Feng Chen ¹, Kizhakanveatil Bhaskaran Pillai Subhash ², Vinu George ³, Klaus Weiermair ⁴

Affiliations
1 Department of Hospitality Management, Taiwan Hospitality & Tourism College, Hualien., TW
2 Department of Commerce, Goa University Goa., IN
3 Oriental School of Hotel Management, Vythiri, Wynad, Kerala., IN
4 Department of Tourism and Service, Management; Institute for Strategic Management, Marketing, and Tourism; University of Innsbruck; Universitätsstr,, AT

Abstract

Many studies carried out (at individual country level and also inter-country comparative level, encompassing varied subjects in primary and secondary education as well as at university) have examined the influence of learning motivation on academic performance and satisfaction level of students. It is within this research framework that we explored the learning motivation, learning performance, and learning satisfaction level among students of hospitality and tourism course. A comparative study is being carried out between students from two institutions THTC, Taiwan (Hualien) and OSHM, India (Wynad). Students majoring (3 year programme) in hospitality & tourism programmes were selected and a structured 5-point Likert questionnaire is being administered among 200 students from THTC and 120 students from OSHM. By administering the questionnaire, we obtained information about demographic profiles of students and the three basic components about learning (motivation, performance, and satisfaction). Both sets of data about students from Taiwan and India were analysed and found to be reliable and showed a good fit. Data analysis revealed some interesting facts about student's levels of motivation, performance, and satisfaction from the two countries.

Keywords

Hospitality, Tourism, Learning Motivation, Learning Performance, Learning Satisfaction, Taiwan, India

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Carmelita D’ Mello ¹, Ling-Chen Chang ², Kaustubh Kamat ¹, Miriam Scaglione ³, Klaus Weiermair ⁴, Subhash Kizhakanveatil Bhaskaran Pillai ¹

Affiliations
1 Department of Commerce, Goa University, Goa, IN
2 Department of Hospitality Management, Taiwan Hospitality & Tourism College, TW
3 Institute of Economics & Tourism, University of Applied Sciences Western Switzerland, (HES-SO Valais), Sierre, CH
4 Department of Tourism and Service Management Institute of Strategic Management, Marketing and Tourism University of Innsbruck, Universit at sstrasse 15, 6020 Innsbruck, AT

Abstract

To strategically utilize resources to minimize the negative impacts of tourism and increasing the social support for tourism development, the present study examined the residents of the State of Goa by using the model developed by Perdue et al. (1990); later extended by Mc Gehee, et al. (2002); and also based on social exchange theory; tried to determine whether personal characteristics and personal benefits from tourism influence perception of tourism as well as support for tourism development, and what factors influence support for tourism development and management. The result indicated that personal characteristics were not good predictors of resident's attitude tourism impacts with an exception of age, education, and birthplace. Personal benefits from tourism predicted positive impacts of tourism, negative impacts of tourism and also support for additional tourism, which was consistent with Perdue et al. (1990) and Mc Gehee et al. (2002).The research supported social exchange theory as personal benefit and support for additional tourism were significant predictors of tourism planning. However, while support for additional tourism did predict tourism planning, it showed a positive relationship as reported by Mc Gehee et al. (2002) and not a negative one as reported by Perdue et al. (1990). The overall findings support previous assertions that educating local residents about the potential benefits of tourism is critical in obtaining their support for tourism, enhancing their involvement in the industry, and achieving sustainable community development.

Keywords

Residents’ Attitudes, Tourism Impacts, Social Exchange, Goa, India.

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Carmelita D’ Mello ¹, Ling-Chen Chang ², Subhash Kizhakanveatil Bhaskaran Pillai ³, Kaustubh Kamat ⁴, Friedrich M. Zimmermann ⁵, Klaus Weiermair ⁶

Affiliations
1 Department of Commerce, St. Xavier’s College of Arts, Science & Commerce, Mapusa, Goa, IN
2 Department of Hotel Management, Taiwan Hospitality & Tourism College No.268, Zhongxing St., Shoufeng Township, Hualien County 970, TW
3 Department of Commerce, Goa University, Taleigao Plateau, Goa, IN
4 Department of Commerce, Goa University, IN
5 RCE Graz-Styria: Regional Center of Expertise on Education for Sustainable Development, University of Graz, Graz, AU
6 Schulich School of Business, York University, Toronto, CA

Abstract

Despite being researched so widely for a considerable period of time, sustainable tourism remains a controversial issue in tourism literature with very little consensus about the understanding of the term, its practical implementations, as well as its implications. The practice of sustainability in tourism can take diverse paths as evidenced in tourism research, but recently debate is on collaboration and involvement among tourism stakeholders is gaining importance as a key to sustainable tourism development, although research in support in this issue requires further support. This study investigates the perceptions about various dimensions of sustainable tourism among four groups of tourism stakeholder's; viz.; Residents, Tourists, Entrepreneurs and Government Officials. To discover if difference exists, an ANOVA test was conducted for each dimension, followed by a Scheffes' test to determine inter-group differences of perceptions and result shows that statistically significant differences exists in perception among stakeholder groups for six out of the seven dimensions. Differences were identified between tourist and residents, entrepreneurs, government officials in the case of understanding sustainability, focus of sustainable tourism, attitude towards participation in sustainable tourism, between residents and tourists, entrepreneurs, government officials in the case of sustainable tourism management, between tourists and residents, government officials in the case of support for sustainable tourism development and between tourists, residents and entrepreneurs, government officials in the case of economic focus of sustainable tourism. In the case of tourism industry and sustainability, none were significant.

Keywords

Stakeholders, Sustainability, Entrepreneurs, Government Officials.

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Roseanne Sabina Dsouza ¹, Subhash Kizhakanveatil Bhaskaran Pillai ¹, Ruey Feng Chen ², Klaus Weiermair ³

Affiliations
1 Department of Commerce, Goa University, Taleigao Plateau, Goa, IN
2 Travel Management Department, Hsing Wu University, New Taipei City, TW
3 Department of Tourism and Service Management, Institute of Strategic Management, Marketing and Tourism, University of Innsbruck, AT

Abstract

Service quality leads to customer satisfaction, and ensuring that customers are getting satisfied is one of the critical factors that lead to the success of any business. As banking is a customer-oriented industry, banks have begun to realize the importance of satisfying their customers in order to retain existing customers as well attract potential customers. Existing studies revealed that study on customer service quality in banking sector has not been done in Goa. Present study was carried out by conducting a survey among 300 respondents. The result revealed no significant difference between customers of public and private sector banks with respect to gender, marital status, location, and account type except for age, income, and occupation. Six factors were identified that influence the choice of banks, viz., value-added service, responsiveness, accessibility, services assured, bank charges, and convenience. Moreover, for a majority of factors, there exists a difference between factors considered by customers of public and private sector banks across their demographic profiles. And finally customers are not satisfied with the services provided by public as well as private sector banks as gap is negative for most of the SERVQAL variables under consideration.

Keywords

Banking Services, Customer Satisfaction, Public and Private Banks, SERVQUAL.

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