Informatics Publishing Limited

Ramesh Verma ¹, Neelam Kumar ², Raj Kumar ³, Varun Arora ², Meenakshi Kharb ⁴, Suman Sharma ⁵

Affiliations
1 Medical Officer I/C Rural Health Training Centre, CHC CHIRI Rural Health Training Centre CHC CHIRI, Rohtak, IN
2 Department of Community Medicine, PGIMS, Rohtak, IN
3 Department of Institute of Management Studies And Research (IMSAR), Maharishi Dayanand University, Rohtak, IN
4 BAMS, MBA, Rohtak, IN
5 Department of Medicine, PGIMER, Dr. RML Hospital, New Delhi, IN

Abstract

What are the Effects of quality attributes of ESI Health Care Services on patient's satisfaction. To determine effects of quality attributes of ESI Health Care Services on patient's satisfaction. Cross-sectional, descriptive ESI dispensary, Shivaji colony Rohtak Percentage, simple proportion, chi square test, linear regression model. 500 Study participants The study population comprised of 500 persons [66.8% males and 33.2%females]. Maximum number of study participants (37.4%) were in the 30-39 years age group followed by 30.6% were in the age group of 20-29 years. Around one third (27%) study participants were dissatisfied with quality of health care services provided under ESI scheme. The study also revealed the reasons for dissatisfaction and most common reasons were found not good quality medicines (52.59%) and complete medicines (41.48%). There is need to strengthen the quality of health care service at ESI dispensary.

Keywords

ESI Health Care Services,patient's Satisfaction

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Varun Arora ¹, Tarun ², Ramesh Verma ³, Swati Arora ⁴, Meenakshi Kharb ⁵

Affiliations
1 Department of Community Medicine, PGIMS, Rohtak, Haryana, IN
2 Department of General Medicine, B.P.S.G.M.C.(W), Khanpur Kalan, IN
3 Department of Community Medicine, B.P.S. G.M.C. (W), Khanpur Kalan, Sonepat, IN
4 P.G.T. Computer Science, Pathania Public School, Rohtak, Haryana, IN
5 Q.M.O., NHM, Haryana, IN

Abstract

Diabetes mellitus, long considered a disease of minor significance to world health is now taking its place as one of the main threat to human health in 21st century. A sizeable proportion of diabetes mellitus cases are undiagnosed& have a poor health seeking behaviour. The objective of the study was to assess Health seeking behavior of known type II diabetics in Urban Population of Rohtak. This Community based study was conducted in Urban field practice area attached to Dept. of Community Medicine PGIMS, Rohtak, Haryana. All the study subjects diagnosed with type II (NIDDM) diabetes mellitus attending the urban health centres during July -December 2013 were enrolled for the study. After receiving their verbal informed consent, the patients were interviewed by employing a pretested semi-structured questionnaire that contained details about epidemiological data and health seeking behaviour of the patients. The study variables were analyzed using appropriate statistical tests. Out of 92 known type II diabetics, 78 consented to participate in the study. Less then half (46.2%) were receiving regular treatment. Maximum (65.4%) patients sought treatment from private practitioners. 92.3% of known diabetics resorted to dietary treatment. 88.46% were receiving drugs and 19.23% received treatment in form of injectables. Belief (73.07%) and accessisibility (53.84%) were the major reason for deciding medical aid in chronic condition like diabetes mellitus. Study highlights the need for a community based education programme to emphasize the need for life style modifications and regularity of treatment.

Keywords

Health Seeking Behavior, Diabetics, Urban Population.

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