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Hiregouder, N. L.
- Investigating Implementation Status of TQM Practices in North Karnataka Smes: some Empirical Observations and discussion of ISO 9000 and Non ISO 9000 Standards Certified Companies
Abstract Views :276 |
PDF Views:10
Authors
Affiliations
1 M.E.D, STJ Institute of Technology, Ranebennur, Karnataka, IN
2 MED, B.V.B College of Engineering and Technology, Hubli, IN
1 M.E.D, STJ Institute of Technology, Ranebennur, Karnataka, IN
2 MED, B.V.B College of Engineering and Technology, Hubli, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 47, No 2 (2010), Pagination: 171-183Abstract
In the competitive world market most organizations strive for better quality on the basis of Total Quality Management (TQM). This paper examines and compares the TQM practices in small to medium sized enterprises (SMEs) in ISO 9000 and non ISO 9000 certified companies of north Karnataka. Results based on testing the mean differences between companies of ISO certified and non ISO 9000 certified SMEs indicate that there are significant differences in performances between certified and non-certified companies, supporting the hypothesis that ISO 9000 certification contributes to a higher organizational performance. Having analyzed the survey questionnaire, the results of two tests of significance are described. The factors found lacking in practice are highlighted, and the SMEs' perceptions to successful TQM implementation are identified. The paper concludes with a summary highlighting the important findings from this study and future research directions.Keywords
Total Quality Management (TQM), ISO 9000, Business Excellence, Small and Medium Sized Enterprises, Implementation of TQM.
References
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- The Relationship between TQM Practices and Business Excellence in Small and Medium Sized Manufacturing Enterprises of North Karnataka Region
Abstract Views :232 |
PDF Views:89
Authors
Affiliations
1 K C College of Engineering & IT, Nawanshahr-144514, Punjab, IN
2 Management studies, National Institute of Technology Karnataka, Suratkal, Mangalore, IN
1 K C College of Engineering & IT, Nawanshahr-144514, Punjab, IN
2 Management studies, National Institute of Technology Karnataka, Suratkal, Mangalore, IN
Source
SDMIMD Journal of Management, Vol 2, No 1 (2011), Pagination: 18-31Abstract
The purpose of this paper was to explore the relationship between Total Quality Management (TQM) and Business Excellence (B E) in Small and Medium Sized Manufacturing Enterprises (SMMEs) of north Karnataka region. Twelve critical success factors (CSFs) of TQM practices and four factors of dependent variables of business excellence were identified to measure the performance of SMMEs. The investigated independent CSFs of TQM included leadership and top management commitment, vision and plan statement, supplier quality management, system process quality improvement, total employee involvement, education and training, performance appraisal and recognition, customer focus and satisfaction, evaluation, work environment and culture, continuous improvement and communication. Dependent variables of business excellence are satisfaction of employee, quality of product, satisfaction of customer and strategic business performance. A questionnaire was sent to 950 companies of small and medium enterprises in north Karnataka region, which resulted in responses of 315 being returned. 10 of the 315 returned responses were incomplete, resulting in only 295 responses considered for final study, i.e. 31.05% valid response rate. Attempts at finding significant differences between small and medium companies' quality practices were made and revealed that there is a significant difference between the TQM perceived & practices of small and medium companies. Besides in comparative analysis, performance of ISO-certified SMMEs was found better than non-ISO certified SMMEs.Keywords
Total Quality Management, Business Excellence, Small and Medium Sized ManufacturingEnterprises, Perception, TQM Practices, ISO Certification.Full Text