International Journal of Education and Management Studies

Sucheta Sarkar ¹, A. Suresh ²

Affiliations
1 Research Fellow, Recruitment and Assessment Centre (RAC), DRDO, Delhi, IN
2 Defence Institute of Psychological Research (DIPR), DRDO, Delhi, IN

Abstract

Understanding the role of emotional regulation in customer service occupations where employees are required to interact with their clients frequently as a part of their job, is an essential and often neglected area of organizational health research in India. People engaged in such businesses become emotionally drained in the process of attracting the customers and promoting the organizational goals. This study examines the role of temperament, self monitoring and psychological wellbeing on emotional work and identifies its antecedents among customer service employees. Using Stratified random sampling technique one hundred and fifty seven county employees were sampled using a cross-sectional survey design. The participants were administered on Emotionality Activity Sociability (EAS) temperament survey, self monitoring scale, psychological well being scale and Frankfurt emotion work scale. Hierarchical multiple regressions was used to analyze the data and the results shows sociability, emotionality and psychological wellbeing emerged as strong antecedents of emotion work. The results of this study highlighted the role of emotion work as an important potential interpersonal variable for the growth of an organization. On this basis, structured training modules can be designed in order to enhance self control and psychological wellbeing of the employees. Further implications of the study are discussed in the paper.

Keywords

Emotion Work, Temperament, Self Monitoring, Psychological Wellbeing

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Akancha Srivastava ¹, K. Ramachandran ², A. Suresh ²

Affiliations
1 Indian Institute of Management, Indore, Madhya Pradesh, IN
2 Defence Institute of Psychological Research, R&D Organization, Ministry of Defence, Timarpur, Delhi, IN

Abstract

Owing to its positive impact, employee engagement has been widely studied across different countries. Survey reports and researches have shown that level of engagement are increasing universally but shifting across regions. Within countries employee engagement is heavily influenced by the organizational culture and the demographics of the work force. In an attempt to find out the status of employee engagement in India, this paper endeavors to find out the type of work which is being carried in India in the field of engagement. The article presents reflective viewpoints of some of the definitions of employee engagement, thereby exploring the empirical and conceptual work on employee engagement. With the help of annual reports, of Nifty 50 we explored the Indian companies where employee engagement is being practiced as business strategy. Subsequently, we studied the sectors with in which employee engagement is being practiced.

Keywords

Employee Engagement, India, R & D Sector, Annual Report.

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