International Journal of Education and Management Studies

Ali Akbar Hadavi ¹, Fereshteh Mostafavi Rad ²

Affiliations
1 Department of Management, Marvdash Branch, Islamic Azad University, Marvdasht, IR
2 Department of Educational and Psychological Science, Sepidan Branch, Islamic Azad University, Sepidan, IR

Abstract

The aim of this study is to examine the effect of Knowledge Management on Customer Relationship Management in the Post Company of Tehran Province. The method of this research is descriptive and of coefficient type. The population of the present research includes 4100 employees of Tehran Post Company. In order to determine the sample size of Morgan cluster sampling method was used to observe the proportion that the sample size of 352 patients was identified. To gather data, knowledge management Ansari and customer relationship management Lewis et al. was used. To determine the validity and reliability of the questionnaire, content validity and Cranach's alpha methods have been used. The questionnaires were distributed among 352 participants and the results were analyzed. To answer the research questions, liner regression was used. Finally, the results of this study showed that Knowledge Management is effective on Customer Relationship Management and its dimensions- loyalty and customer satisfaction. In addition, the results indicated that the impact of knowledge management on the loyalty is more than its impact on customer satisfaction.

Keywords

Knowledge Management, Customer Relationship Management, Post Company of Tehran Province.

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Arghavan Ghaedi ¹, Fereshteh Mostafavi Rad ²

Affiliations
1 Department of Management, Marvdasht Branch, Islamic Azad University, Marvdasht, IR
2 Department of Educational & Psychological Science Sepidan Branch, Islamic Azad University, Sepidan, IR

Abstract

This project evaluated the impact of leadership on strategic way and effectiveness of R and D and it also compare effectiveness of the faculty member of Marvdasht University On this study 128 faculty member were tested. This study used random sampling and systematic sampling the study questionnaire tools was comprehensive assessment of strategic thinking skills (that, is made by the International Journal of Operations & Production Management) and Hamidis organizational effectiveness questionnaire. The researcher used correlation, regression, Anova test and etc. The results showed that there is a direct of relationship between the components of the faculty member's strategic leadership that includes: strategic thinking, skills of strategic actions and the effectiveness of strategic influence, with the effectiveness of Rand D at the Marvdasht Islamic Azad University. The results of this thesis has shown that,there is no significant relationship between the effectiveness of R and D and age, gender, and of faculty members. But this relationship IS significant based on their education field level. Also the results showed that, there IS a significant difference between the faculty members effectiveness of R and D on their fields, but there is not m their terms of teaching experience.

Keywords

Leadership, Strategic Approach, Research and Development.

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Abbas Asmar ¹, Fereshteh Mostafavi Rad ²

Affiliations
1 Department of Management, Shiraz Branch, Islamic Azad University, Shiraz, IR
2 Department of Educational & Psychological Science, Sepidan Branch, Islamic Azad University, Sepidan, IR

Abstract

The burnout can defined as a reaction against chronic stress and the responding to pressures of work or organization. The main objective of this study is the concept of the causes and the effect relationship between two variables the organizational and the institutional silence on the phenomenon of the burnout among the managers and employees that are working in electricity distribution company Ahwaz. Because the burnout effects on all aspects of the people organizational life and reduce the operation and the quality of the people. This research is conducted among the employees and the managers of electricity distribution Ahwaz. To select the required sample is used of the census sampling and the statistical methods such as the standard deviation, the regression and the Pierson correlation coefficient. In this research is used of the Maslach burnout inventory questionnaire and the Denison's organizational culture questionnaire and the akvla's organizational silence. The reliability of the questionnaire was calculated by using the cronbache's alpha coefficient that is satisfactory and acceptable. The results also show that there are significant relationships between the burnout and the Denison's organizational culture and the vakval's organizational silence. Also the organizational silence has a direct relationship with the burnout and has a inverse relationship with the Denison's organizational culture. This means that with the increase of silence in system, the organizational culture is reduced and the burnout is increased. It is worth noting that the relationship is directing between the organizational culture and the burnout. So that the burnout is increased by increasing the organizational culture and the burnout is reduced by reducing the organizational culture.

Keywords

The Burnout, The Organizational Culture, The Denison's Organizational Culture, The Organizational Silence.

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Abdolhadi Zaeri ¹, Fereshteh Mostafavi Rad ²

Affiliations
1 Department of Management, Marvdasht Branch, Islamic Azad University, Marvdasht, IR
2 Department of Educational & Psychological Science, Sepidan Branch, Islamic Azad University, Sepidan, IR

Abstract

This study aims to predict turnover intention with leadership empowerment behavior and psychological empowerment. This study was a descriptive correlational and 145 employees in Jahrom University of Medical Sciences by random easy sampling or available. The Data of research were collected by Cammann (1983); turnover intention Questionnaire TIQ, Spreitzer (1995); psychological empowerment questionnaire MEQ and Konczak (2000) leadership empowerment behavior questionnaire LEBQ. For reliability Alpha Cronbach is 0.72, 0.89, and 0.92. The data were analyzed by using regression with the application Spss22 and structural equation model (Path Analysis) by Amosl8. The Results show that there is a negative significant relationship between psychological empowerment and leadership empowerment behavior with turnover intention. There is a positive significant relationship with been Empowering leadership behavior and psychological empowerment. Also, it was showed significant negative correlation of the leadership empowerment behavior of the highest correlation participatory decision, development, power, information sharing and responsibility with turnover intention. In the psychological empowerment was observed the most significant negative relationship between influential and turnover intention. After it was observed there is significant negative relationship between suitability and turnover intention. Also, the results showed that there is no significant relationship between independents and virtually with turnover intention, between leadership empowerment behavior and psychological empowerment, also, between psychological empowerment and turnover intention and in the final model, there is significant relationship between leadership empowerment behavior and turnover intention.

Keywords

Turnover Intention, Psychological Empowerment, Leadership Empowerment Behavior.

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