International Journal of Education and Management Studies

Sumangali Radhakrishnan ¹

Affiliations
1 Department of Psychology, Jesus and Mary College, University of Delhi, Delhi, IN

Abstract

Motivating employees is one of the greatest issues concerning employers today. To succeed in today's globalised world, organisations require a competitive edge that can be provided only by a highly motivated workforce. Traditionally, managers have relied on the use of financial rewards to attract, motivate, and retain employees. However, in the past few years, attention has shifted to the use of non-financial rewards to engage employees and maximise organisational outcomes. This paper reviews writings that address non-financial rewards, its theoretical underpinnings and its relevance to the organisational outcomes. The review also summarises the different types of non-financial rewards under four categories, namely, learning and professional development opportunities, employee involvement programmes, rewards and recognition, and work-life balance aids. Implications for practitioners have been discussed.

Keywords

Motivation, Non-Financial Rewards, Management, Total Rewards.

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Sumangali Radhakrishnan ¹, Anavila Lochan ²

Affiliations
1 Department of Psychology, Jesus and Mary College, University of Delhi, Delhi, IN
2 Department of Applied Psychology, Shyama Prasad Mukherji College, University of Delhi, Delhi, IN

Abstract

With the increasing pace of globalisation, the world is becoming smaller. It has become near impossible for human beings to live in the comfortable cocoons offered by their own communities, cultures, religions, and countries. Diversity in cultures and ethnicities often promote feelings of 'otherness' and misinterpretation of needs, values, intentions, and expectations of the other person resulting in disputes and subsequently aggrandizing feelings of hatred and contempt. Workplace settings are no exception to this. The present article reviews the concept of cultural intelligence and its implications in the organisational milieu. Right from negotiations to leadership, cultural intelligence has been found to be a critical skill, enhancing task performance and workplace adjustment in this multicultural environment.

Keywords

Cultural Intelligence, Intercultural Competence, Multicultural Organisations, Organisational Implications.

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