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Measuring Organizational Efficiency and Effectiveness
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The purpose of this research is two-fold. We first want to demonstrate the use of measures of efficiency and effectiveness to create a typology that is useful for classification of organizational performance. The research further reveals the relationships between the proposed performance typology and various business-level strategies. The findings of this research indicate that strategy selection impacts the proposed performance typology of efficiency and effectiveness. The study concludes with a discussion of our findings and addresses directions for future research.
Keywords
Strategy-performance Relationship, Performance Typology, Business Strategy
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