Journal of Supply Chain Management Systems

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Performance Evaluation of Supply Chain by Using Balanced Scorecard and Fuzzy Topsis Technique (Case Study: Pars Renault Company)


Affiliations
1 Management Department, Central Tehran Branch, Islamic Azad University (CTBIAU), Tehran, Iran, Islamic Republic of
2 Department of Management, Central Tehran Branch, Islamic Azad University (CTBIAU), Tehran, Iran, Islamic Republic of
     

   Subscribe/Renew Journal


Now-a-days in the age of information, companies need to measure all their financial and nonfinancial aspects. To this end, various frameworks and models for measuring performance have been developed, one of which is balanced scorecard. The main issue in this study is to provide a method for designing a system of evaluating supply chain performance with balanced scorecard approach and also using fuzzy TOPSIS technique for linking the performance measures to strategy and main factors of supply chain success and evaluating supply chain performance based on organizational strategy. According to this method, after identifying and clarifying the mission and vision of the company, company objectives were defined in each of the four recommended perspectives of finance, customer, internal processes, and growth and learning and then success criteria, indicators and suitable measures for each objective were determined. It is noteworthy that to this end, fuzzy TOPSIS decision-making method was used for prioritizing objectives and indicators. Eventually, the presented method was experimentally implemented at a company which was part of Pars Renault Co supply chain and the results were studied. The results show that fuzzy multi-attribute decision-making methods, such as fuzzy TOPSIS, can be successfully used by a structured methodology in designing balanced scorecard as a system of measurement and management of performance based on strategy in order to evaluate the supply chain performance. In regard to objective, the current research is applied and in respect to research methodology, it is of descriptive type. In this study library and field methods were employed for collecting data and seeking experts' opinions.

Keywords

Performance Appraisal, Supply Chain, Balanced Scorecard, Organizational Strategy, Fuzzy TOPSIS
Subscription Login to verify subscription
User
Notifications
Font Size


  • Asian, S. (2008). Using BSC to Assess Organizational Performance: Semnan Navard and Pipe Factories, M. S. Thesis. Industrial Management University, Semnan Azad University.

  • Asghapou, M. J. (2009). MCDM Theory. (7th ed). University of Tehran.

  • Chen, C. B. & Klein, C. M. (1997). An Effi cient Approach to Solving Fuzzy MADM Problems. Fuzzy Sets and Systems, 88(1), pp. 51-67.

  • Chen, C.T. (2000). Extension of the TOPSIS for Group Decision-Making Under Fuzzy Environment. Fuzzy Sets and Systems, 114(1), pp. 1-9.

  • Heiniz, A. (2001). Applying the Balanced Scorecard Concept: An Experience. Report Long Range Planning, 34(4), pp. 441-461.

  • Hwang, C. L. & Yoon, K. (1981). Multiple Attribute Decision Making: Methods and Applications, Springer. Berlin.

  • Kaplan, R. & Norton, D. (2009). Balanced Self - Test Assessment.

  • Kaplan, R. & Norton, D. (2004). Strategy - Oriented Organization. Industrial Management Organization.

  • Kaplan, R. S. & Norton, D. P. (1996). Balanced Scorecard, Translating Strategy into Action. Harvard Business School.

  • Kaplan, R. S. & Norton, D. P. (1993). Putting the Balanced Scorecard to Work. Harvard Business Review, September-October, pp. 2-16.

  • Kaplan, R. S. & Norton, D. P. (1996). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, January-February, pp. 75-85.

  • Kaplan, R. S. & Norton, D. P. (1992). The Balanced Scorecard: Measures that Drive Performance. Harvard Business Review, January-February, pp. 71-79.

  • Papalexandris, A., Ioannou, G., Prastacos, G. P. & Soderquist, K. E. (2005). An Integrated Methodology for Putting the Balanced Scorecard into Action. European Management Journal, 23(2), pp. 214-227.

  • Sarmad, Z., Bazargan, A. & Hejazi, E. (1997). Research Techniques in Behavioral Sciences. Agah Publications.

  • Zeleny, M. (1982). Multiple Criteria Decision Making. New York: McGraw-Hill.


Abstract Views: 325

PDF Views: 2




  • Performance Evaluation of Supply Chain by Using Balanced Scorecard and Fuzzy Topsis Technique (Case Study: Pars Renault Company)

Abstract Views: 325  |  PDF Views: 2

Authors

Mohammad Reza Kabaranzad Ghadim
Management Department, Central Tehran Branch, Islamic Azad University (CTBIAU), Tehran, Iran, Islamic Republic of
Yashar Edalat Nobarzad
Department of Management, Central Tehran Branch, Islamic Azad University (CTBIAU), Tehran, Iran, Islamic Republic of

Abstract


Now-a-days in the age of information, companies need to measure all their financial and nonfinancial aspects. To this end, various frameworks and models for measuring performance have been developed, one of which is balanced scorecard. The main issue in this study is to provide a method for designing a system of evaluating supply chain performance with balanced scorecard approach and also using fuzzy TOPSIS technique for linking the performance measures to strategy and main factors of supply chain success and evaluating supply chain performance based on organizational strategy. According to this method, after identifying and clarifying the mission and vision of the company, company objectives were defined in each of the four recommended perspectives of finance, customer, internal processes, and growth and learning and then success criteria, indicators and suitable measures for each objective were determined. It is noteworthy that to this end, fuzzy TOPSIS decision-making method was used for prioritizing objectives and indicators. Eventually, the presented method was experimentally implemented at a company which was part of Pars Renault Co supply chain and the results were studied. The results show that fuzzy multi-attribute decision-making methods, such as fuzzy TOPSIS, can be successfully used by a structured methodology in designing balanced scorecard as a system of measurement and management of performance based on strategy in order to evaluate the supply chain performance. In regard to objective, the current research is applied and in respect to research methodology, it is of descriptive type. In this study library and field methods were employed for collecting data and seeking experts' opinions.

Keywords


Performance Appraisal, Supply Chain, Balanced Scorecard, Organizational Strategy, Fuzzy TOPSIS

References