Open Access
Subscription Access
Open Access
Subscription Access
Undergraduate Education in India : Dissecting the Perception Gaps in Students' Expectations
Subscribe/Renew Journal
Providing quality curriculum and programmes within institutions is extremely important in shaping students’ perceptions of the overall quality of educational services. Hence, this research administered a survey among 198 final year students of affiliated Arts and Science colleges in Kerala, a state advanced in education and literacy in India, to collect their responses on expectations and satisfaction of the educational service performance at the institutional as well as the course levels. The gap analysis found that the students’ expectations were higher than their actual educational experiences in colleges, which was evident in all aspects of the services under investigation. The highest gaps for the institutions were in placement support, timely conduct of examination, and adequate infrastructure ; while for the courses, it was in skill development and employability. However, the results of the regression analysis revealed that not all the factors claimed by the students in gap analysis appeared as the significant determinants of the overall satisfaction towards higher education services generally in India, particularly in Kerala.
Keywords
Undergraduate Education, Gap Analysis, Stepwise Regression
JEL Classification : C32, C34, I230
Paper Submission Date : December 26, 2019 ; Paper sent back for Revision : August 28, 2020 ; Paper Acceptance Date : September 15, 2020
User
Subscription
Login to verify subscription
Font Size
Information
- Akareem, H. S., & Hossain, S. S. (2016). Determinants of education quality : What makes students’ perception different ? Open Review of Educational Research, 3(1), 52–67. https://doi.org/10.1080/23265507.2016.1155167
- Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(2), 125 – 143. Retrieved from https://www.jstor.org/stable/184036
- Dicker, R., Garcia, M., Kelly, A., Modabber, P., O'Farrell, A., Pond, A., Pond, N., & Mulrooney, H. M. (2017). Student perceptions of quality in higher education : Effect of year of study, gender and ethnicity. New Directions in the Teaching of Physical Sciences, 12(1), 1–14. https://doi.org/ 10.29311/ndtps.v0i12.2332
- Gupta, M. (2016). Students' perception of higher education service quality : An empirical study. Indian Journal of Marketing, 46(3), 54–67. https://doi.org/10.17010/ijom/2016/v46/i3/88998
- Hill, Y., Lomas, L., & MacGregor, J. (2003). Students’ perceptions of quality in higher education. Quality Assurance in Education, 11(1), 15–20. https://doi.org/10.1108/09684880310462047
- Kebriaei, A., & Akbari, F. (2009). Quality gap of educational services at Zahedan University of Medical Sciences, Iran. Bangladesh Medical Research Council Bulletin, 34(3), 76–80. https://doi.org/10.3329/bmrcb.v34i3.1646
- Lynam, S., & Cachia, M. (2018). Students’ perceptions of the role of assessments at higher education. Assessment & Evaluation in Higher Education, 43(2), 223–234. https://doi.org/10.1080/02602938.2017.1329928
- Malhotra, N. K., & Dash, S. (2016). Marketing research : An applied orientation. Pearson.
- Mamun, M. Z. (2000). Total quality management of the non-government universities in Bangladesh. In, Proceedings of the 2000 IEEE International Conference on Management of Innovation and Technology. ICMIT 2000. 'Management in the 21st Century'(Cat. No. 00EX457) (Vol. 1, pp. 305–309). IEEE. https://doi.org/10.1109/ICMIT.2000.917355
- Menard, S. (2002). Applied logistic regression analysis (2nd ed.). Sage Quantitative applications in the social sciences. Thousand Oaks, CA: SAGE Publications, Inc. https://dx.doi.org/10.4135/9781412983433
- Myers, R. H. (1990). Classical and modern regression with applications. PWS-KENT Publishing Company.
- Ozer, B. (2013). Students’ perceptions regarding freedom in classroom. The Anthropologist, 16(3), 551–559. https://doi.org/10.1080/09720073.2013.11891381
- https://doi.org/10.1080/09720073.2013.11891381
- Panwar, R. (2018, July 16). Making students environment - conscious. The Hindu Business Line. Retrieved from https://www.thehindubusinessline.com/opinion/making-students-environment-conscious/article24435104.ece#:~:text=Every%20Indian%20university%20should%20have,climate%20change%20have%20grown%20ubiquitous
- Pavlina, K., Zorica, M. B., & Pongrac, A. (2011). Student perception of teaching quality in higher education. Procedia - Social and Behavioral Sciences, 15, 2288–2292. https://doi.org/10.1016/j.sbspro.2011.04.095
- Prathiba, S. (2020). A study on professors' adeptness and students' expectations on perceived student learning outcomes. Prabandhan : Indian Journal of Management, 13(1), 19–32. https://doi.org/10.17010/pijom/2020/v13i1/149945
- Price, I. F., Matzdorf, F., Smith, L., & Agahi, H. (2003). The impact of facilities on student choice of university. Facilities, 21(10), 212–222. https://doi.org/10.1108/02632770310493580
- Rahman, M. M. (2013). Quality higher education and students’ perception : A study on private universities of Bangladesh. Global Disclosure of Economics and Business, 2(1), 9–19. https://doi.org/10.18034/gdeb.v2i1.190
- Richardson, J. T. (2005). Students' perceptions of academic quality and approaches to studying in distance education. British Educational Research Journal, 31(1), 7–27. Retrieved from https://www.jstor.org/stable/1502154
- Singh, A., Kazi, R., Divekar, R., & Patankar, A. (2020).Comparing deemed and state universities on perception of educational offerings using factorial MANOVA. Prabandhan : Indian Journal of Management, 13(2), 23–35. https://doi.org/10.17010/pijom/2020/v13i2/150563
- Snelgrove, H., Familiari, G., Gallo, P., Gaudio, E., Lenzi, A., Ziparo, V., & Frati, L. (2009). The challenge of reform: 10 years of curricula change in Italian medical schools. Medical Teacher, 31(12), 1047–1055. https://doi.org/10.3109/01421590903178506
- Struyven, K., Dochy, F., & Janssens, S. (2005). Students’ perceptions about evaluation and assessment in higher education : A review. Assessment & Evaluation in Higher Education, 30(4), 325–341. https://doi.org/10.1080/02602930500099102
- Teixeira, J., Amoroso, J., & Gresham, J. (2017, October 3). Why education infrastructure matters for learning. World Bank Blogs [web log post]. Retrieved from https://blogs.worldbank.org/education/why-education-infrastructure-matters-learning
- University Grants Commission. (2008). Higher education in India. Issues related to expansion, inclusiveness, quality and finance. Retrieved from https://www.ugc.ac.in/oldpdf/pub/report/12
- Verma, J.S. (2004). Education, sustainable development and the human rights approach. Retrieved from http://www.naac.gov.in/docs/Books/Quality%20Higher%20Education%20and%20Sustainable%20Development.pdf
- Wilson, E. J. (1995). Research design effects on the reliability of rating scales in marketing : An update on Churchill and Peter. In, F. R. Kardes & M. Sujan (eds.), NA - Advances in consumer research (Volume 22, pp. 360 – 365). Provo, UT : Association for Consumer Research.
- Yang, Z., Becerik - Gerber, B., & Mino, L. (2013). A study on student perceptions of higher education classrooms: Impact of classroom attributes on student satisfaction and performance. Building and Environment, 70, 171–188. https://doi.org/10.1016/j.buildenv.2013.08.030
- Zahid, J. R., Chowdhury, G. M., & Sogra, J. (2000). Present status and future direction of business education in Bangladesh. Journal of Business Administration, 26(1&2), 11 – 24.
Abstract Views: 158
PDF Views: 0