South Asian Journal of Management

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Mediating Role of Organizational Commitment on the Relationship between Quality of Work Life and Job Performance:A Study on Station Masters in Sri Lanka Railways


Affiliations
1 University of Ruhuna, Wellamadama, Matara 81000, Sri Lanka
2 University of Sri Jayewardenepura, Gangodawila, Nugegoda 10250, Sri Lanka
3 University of Sri Jayewardenepura, Sri Lanka, Gangodawila, Nugegoda 10250, Sri Lanka
     

   Subscribe/Renew Journal


This paper is a systematic study based on the hypothetical deductive method carried out to glean empirical evidence with regard to organizational commitment and its mediating effect on the relationship between the quality of work life and job performance. This study was correlational and cross-sectional in the time horizon and the unit of analysis was the individual. A stratified random sample of 280 Station Masters was selected from the Railways Department in Sri Lanka. A pre-tested, structured, self-administered questionnaire was used to collect primary data. Correlation and regression analyses were conducted to test mediation. The results were consistent with the formulated hypotheses, establishing that organizational commitment successfully mediated the relationship between quality of work life and job performance of Station Masters who work in the Railways Department in Sri Lanka. Implications for theory and practice have been discussed.

Keywords

Job Performance, Organizational Commitment, Quality of Work Life, Sri Lanka, Station Masters.
User
Subscription Login to verify subscription
Notifications
Font Size

  • Abdul-Nasiru, I., Mensah, R., Amponsah-Tawiah, K., Simpeh, K. N., & Kumasey, A. S. (2014). Organizational commitment in the public service of Ghana: An empirical study. Developing Country Studies, 4(1), 49-55.

  • Ahmadi, F., Salavati, A., and Rajabzadeh, E. (2012). Survey relationship between quality of work life and organizational commitment in public organization in Kurdistan province. Interdisciplinary Journal of Contemporary Research in Business, 4(1), 235-246.

  • Ali, A., & Zilli, A. S. (2015). Quality of work life and ego-strength as a predictor of organizational commitment: A study of managerial personnel. Management Studies and Economic Systems, 54(2644), 1-9.

  • Allen, N. J., & Meyer, J. P. (1996). Affective, continuance, and normative commitment to the organization: An examination of construct validity. Journal of Vocational Behavior, 49(3), 252-276.

  • Austin, J. T., & Villanova, P. (1992). The criterion problem: 1917–1992. Journal of Applied Psychology, 77(6), 836-874.

  • Baron, R. M. & Kenny, D.A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.

  • Beh, L., & Rose, R. C. (2011). Linking QWL and job performance: Implications for organizations. Performance Improvement, 46(6), 30-35.

  • Beh, L. S. (2011, April). Challenges of quality of work life: Evidence and implications in developed and developing countries. Paper presented at the 29th International Labor Process Conference, Leeds, United Kingdom. Leeds, UK: University of Leeds.

  • Boisvert, M. P. (1977). The quality of working life: An analysis. Human Relations, 30(2), 155-160.

  • Borman, W. C., & Brush, D. H. (1993). More progress toward a taxonomy of managerial performance requirements. Human Performance, 6(1), 1-21.

  • Borman, W. C., & Motowidlo, S. M. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt & W. C. Borman (Eds.), Personnel Selection in Organizations (pp. 71-98). San Francisco, CA: JosseyBass.

  • Brief, A. P., & Motowidlo, S. J. (1986). Prosocial organizational behaviors. Academy of Management Review, 11(4), 710-725.

  • Buchanan, B. (1974) Building organizational commitment: The socialization of managers in work organizations. Administrative Science Quarterly, 19, 533-546.

  • Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (pp. 687-732). Palo Alto, CA: Consulting Psychologists Press.

  • Campbell, J. P., McHenry, J. J., & Wise, L. L. (1990). Modeling job performance in a population of jobs. Personnel Psychology, 43(2), 313-334.

  • Dixit, V., & Bhati, M. (2012). A study about employee commitment and its impact on sustained productivity in Indian auto-component industry. European Journal of Business and Social Sciences, 1(6), 34-51.

  • Ellis, R. (1994). Sri Lanka by Rail. Chalfont St Peter Bucks, UK: Bradt Publications.

  • Farrell, D., & Rusbult, C. E. (1981) Exchange variables as predictors of job satisfaction, job commitment, and turnover: The impact of rewards, costs, alternatives, and in- vestments. Organizational Behavior and Human Performance, 28, 78-95.

  • Frazier, P. A., Tix, A. P., & Barron, K. E. (2004). Testing moderator and mediator effects in counseling psychology research. Journal of Counseling Psychology, 51(1), 115-134.

  • Gayathiri, R., Ramakrishnan, L., Babatunde, S. A., Banerjee, A., & Islam, M. Z. (2013). Quality of work life–Linkage with job satisfaction and performance. International Journal of Business and Management Invention, 2(1), 1-8.

  • Ganguly, R. (2010). Quality of work life and job satisfaction of a group of university employees. Asian Journal of Management Research, 1(1), 209-216.

  • Gnanayudam, J., & Dharmasiri, A. (2007). The influence of quality of work-life on organizational commitment: a study of the apparel industry. Sri Lankan Journal of Management, 12 (3&4), 117-140.

  • Grusky. (1966). Career mobility and organizational commitment. Administrative Science Quarterly, 10, 488-503.

  • Hafeez, U., & Akbar, W. (2015). Impact of Training on Employees Performance (Evidence from Pharmaceutical Companies in Karachi, Pakistan). Business Management and Strategy, 6(1), 49-64.

  • Hall, D. T., Schneider, B., & Nygren, H. T. (1970) Personal factors in organizational identification. Administrative Science Quarterly, 15, 176-189.

  • Halpita, A. S., & Thelijjagoda, S. (2011). An exploratory study on how technology makes changes in railway transportation in Sri Lanka. Proceedings of the Annual Research Symposium, 55. Kelaniya, Sri Lanka: Faculty of Graduate Studies, University of Kelaniya.

  • Hettiararchchi, H. A. H., & Jayarathna, S. M. D. Y., 2014. The effect of employee work related attitudes on employee job performance: A study of tertiary and vocational education sector in Sri Lanka. IOSR Journal of Business and Management, 16(4), 74-83.

  • Hosmani A. P., Shambhushankar., & Bindurani. R. (2014), Study on impact of Quality of Work Life on Job Performance amongst employees of Secunderabad Division of South Central Railway. Research Journal of Management Sciences, 3(11), 8-11.

  • Hunt, S. T. (1996). Generic work behavior: An investigation into the dimensions of entry-level, hourly job performance. Personnel Psychology, 49(1), 51-83.

  • Kanter, R. M. (1968). Commitment and social organization: A study of commitment mechanisms in utopian communities. American Sociological Review. 33(4), 499-517.

  • Kesavan, R. A., Chandrakumar, C., Kulatunga, A. K., Gowrynathan, J., Rajapaksha, R. T. D., Senewiratne, R. K. G. D. M., & Laguleshwaran, D. (2015). 150 Years of Sri Lankan Railways: Evaluation of the Services from Employee and Customer Perspectives. International Journal of Emerging Technology and Advanced Engineering.

  • Kim, C. W., Malnerney, M. L., & Alexander R. P., (1999). Job satisfaction related to safety performance: A case from manufacturing firm. The Coastal Business Journal, 1(1), 63-71.

  • Kim, K. S., Koh, K. M., & Kim, K. S. (2014). Structural model analysis on the influences of work environments and work satisfaction on the quality of work life of childhood education teachers. The Journal of Korea Open Association for Early Childhood Education, 19(1), 251-268.

  • Krejcie, R.V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607-610.

  • Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W. B., de Vet Henrica, C. W., & van der Beek, A. J. (2011). Conceptual frameworks of individual work performance: A systematic review. Journal of Occupational and Environmental Medicine, 53(8), 856-866.

  • Louis, K. S., (1998). Effects of teacher quality of work life in secondary schools on commitment and sense of efficacy. School Effectiveness and School Improvement, 9(1), 1-27.

  • Luthans, F. (2005). Organizational behavior (10th ed.). Boston, MA: McGraw-Hill Irwin.

  • Mazloumi, A., Kazemi, Z., Nasl-Saraji, G., & Barideh, S. (2014). Quality of working life assessment among train drivers in keshesh section of Iran Railway. International Journal of Occupational Hygiene, 6(2), 50-55.

  • McShane, S., M. A. V. Glinow, & R. R. Sharma. (2008). Organizational behavior (4th ed.) New Delhi, India: Tata McGraw-Hill Publishing Company Ltd.

  • Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior. 61(1), 20-52.

  • Mirvis, P. H., & Lawler III, E. E. (1984). Accounting for the quality of work life. Journal of Organizational Behavior, 5(3), 197-212.

  • Mohammadi, S., Kiumarsi, S., Hashemi, S. M., & Niksima, B. (2016). An investigation of influential factors on the quality of work life and its relationship with employee performance: A case study in Iran. IOSR Journal of Humanities and Social Science (IOSR-JHSS), 21(2), 73-78.

  • Morris, J. H., & Sherman, J. D. (1981) Generalizability of an organizational commitment model. Academy of Management Journal, 24, 512-526.

  • Muindi, F., & K’Obonyo, P. (2015). Quality of Work Life, Personality, Job Satisfaction, Competance, and Job Performance: A Critical review of Literature. European Scientific Journal, 11(26).

  • Murphy, K. R. (1989). Dimensions of job performance testing: Applied and theoretical perspective (pp. 218-247). New York, NY: Praeger.

  • Murphy, K. R., & Cleveland, J. N. (1995). Understanding performance appraisal: Social, organizational, and goal-based perspectives. Thousand Oaks, CA: Sage Publications Inc.

  • Nayak, T., & Sahoo, C. K. (2015). Quality of work life and organizational performance: The mediating role of employee commitment. Journal of Health Management, 17(3), 263-273.

  • Nayak, T., Sahoo, C. K., & Mohanty, P. K. (2015). Quality of work life plays the mediating role in between workplace empowerment and employee commitment: A study on healthcare employees of an Indian state. Paper presented at the 1st IIMA Conference on Advances in Healthcare Management Services, Ahmedabad, India.

  • Nelson, D. L., & Quick, J. C. (1997). Organizational behavior: Foundation, realities, and challenges. New York, NY: West Publishing Company.

  • Normala, D. (2010). Investigating the relationship between quality of work life and organizational commitment amongst employees in Malaysian firms. International Journal of Business and Management, 5(10), 75-82.

  • Nunnally, J. C. (1978). Psychometric theory. New York, NY: McGraw-Hill.

  • Ojedokum, O., Idemudia, E. S. L., & Desouza, M. (2015). Perceived external prestige as a mediator between quality of work life and organizational commitment in public sector employees in Ghana, SA Journal of Industrial Psychology, 41(1), 1-10.

  • Omugo, O. H., Onuoha, B. C. & Akhigbe, J. O. (2016). Quality of work life and organizational commitment in public sector organizations in rivers state. International Journal of Novel Research in Humanities and Social Sciences.

  • Opatha, H. H. D. N. P. (2015). Organizational behavior: The human side of work. Nugegoda, Sri Lanka: Department of Human Resource Management, University of Sri Jayewardenepura.

  • Organ, D. W., (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.

  • Parvan, K. (2013). Quality of sleep and its relationship to quality of life in hemodialysis patients. Journal of Caring Sciences, 2(4), 295-304.

  • Porter, L. W., & Lawler III, E. E. (1967). The effect of performance on job satisfaction. Industrial Relations: A Journal of Economy and Society, 7(1), 20-28.

  • Porter, L. W., Crampon, W. J., & Smith, F. J. (1976). Organizational commitment and managerial turnover: A longitudinal study. Organizational Behavior and Human Performance, 15, 87-98.

  • Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59, 603-609.

  • Reichers, A. E. (1985). A Review and re-conceptualization of organizational commitment. Academy of Management Review, 10(3), 465-476.

  • Rai, R. (2015). Does Quality of Work Life Have Effect on Job Performance?-A Study on Indian IT Professionals. SAMVAD, 10, 93-99.

  • Ramawickrama, J., Opatha, H. H. D. N. P., & PushpaKumari, M. D. (2017a). Quality of Work Life, Job Satisfaction, and the Facets of the Relationship between the two constructs. Journal of International Business Research, 10(4), 167-182.

  • Ramawickrama, J., Opatha, H. H. D. N. P., & PushpaKumari, M. D. (2017b). A Synthesis Towards the Construct of Job Performance. Journal of International Business Research, 10(10), 66-81.

  • Rehan, M. F., & Islam, T., (2013). Relationship between organizational commitment and citizenship behavior. World Journal of Management and Behavioral Studies.

  • Rotundo, M., & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: a policycapturing approach. Journal of Applied Psychology, 87(1), 66-80.

  • Saklani, D. R. (2004). Quality of work life in the Indian context: An empirical investigation. Decision, 31(2), 101-135.

  • Sandhya Nair, G. S. (2013). A study on the effect of Quality of Work Life on organizational citizenship behaviour-with special reference to college teachers in Thrissur District, Kerala. Integral Review: A Journal of Management, 6(1), 34-46.

  • Schmidt, F. L., & Hunter, J. E. (1992). Development of a causal model of processes determining job performance. Current Directions in Psychological Science, 1(3), 89-92.

  • Sekaran, U., & Bougie, R. (2013). Research method for business: A skill building approach. New York, NY: John Wiley & Sons.

  • Shekari, G., Monshizadeh, M., & Ansari, M. (2014). Investigating the relationship between quality of working life and employees’ performance in Water and Wastewater Office, Khorasan Razavi.

  • Shouler, R. S., & Youngblood, S. A. (1986). Effective personnel management (2nd ed.). St. Paul, MN: West Publishing Company.

  • Sonnentag, S., & Frese, M. (2001). Performance concepts and performance theory. Psychological Management and Individual Performance, 23(1), 3-25.

  • Steers, R. M. (1977) Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22, 46-56.

  • Steward, G. L., & Brown, K. G. (2009). HRM: Linking strategy to practice. New York, NY: John Wiley & Sons.

  • Stephen, A., & Dhanapal, D. (2012). Quality of Work Life in Small Scale Industrial Units: Employers and Employees Perspectives. European Journal of Social Sciences ISSN, 1450-2267.

  • Stokes, C. K. (2008). Adaptive performance: An examination of convergent and predictive validity (Unpublished doctoral dissertation). Dayton, OH: Wright State University.

  • Tabassum, A. (2012). Interrelations between quality of work life dimensions and faculty member job satisfaction in the Private Universities of Bangladesh. European Journal of Business and Management, 4(2), 78-89.

  • Taghavi, S., Ebrahimzadh, F., BhramZadh, H. A., & Masoumeh, H. (2014). A study of the relationship between quality of work life and performance effectiveness of high school teachers’ in Shirvan. International Journal of Academic Research in Business and Social Science, 4(1), 295-301.

  • Tolentino, R. C. (2013). Organizational commitment and job performance of the academic and administrative personnel. International Journal of Information Technology and Business Management, 15(1), 51-59.

  • Totawar, A. K., & Nambudiri, R. (2014). Can fairness explain satisfaction? Mediation of quality of work life (QWL) in the influence of organizational justice on job satisfaction. South Asian Journal of Management, 21(2), 101-122.

  • Uthayakumar, R., & Opatha, H. H. D. N. P. (2003). An empirical study on the job attitudinal factors influencing the job performance of non-academic employees in the University in Eastern Province. Paper presented at the 1st International Conference of Management and Commerce. Nugegoda, Sri Lanka: University of Sri Jayewardenepura.

  • Van Maanen, J. (1975). Police socialization: A longitudinal examination of job attitudes in an urban police department. Administrative Science Quarterly, 20, 207-228.

  • Varghese, S., & Jayan, C. (2013). Quality of work life: A dynamic multidimensional construct at work place–part II. Guru Journal of Behavioral and Social Sciences. 1(2), 91-104.

  • Viswesvaran, C., & Ones, D. S. (2000). Perspectives on models of job performance. International Journal of Selection and Assessment. 8(4), 216-226.

  • Walton, R. E. (1975). Criteria for quality of working life. In L. E. Davis, A. B. Cherns & Associates (Eds.). The quality of working. New York, NY: The Free Press.


Abstract Views: 178

PDF Views: 1




  • Mediating Role of Organizational Commitment on the Relationship between Quality of Work Life and Job Performance:A Study on Station Masters in Sri Lanka Railways

Abstract Views: 178  |  PDF Views: 1

Authors

Jayarani Ramawickrama
University of Ruhuna, Wellamadama, Matara 81000, Sri Lanka
H. H. D. N. P. Opatha
University of Sri Jayewardenepura, Gangodawila, Nugegoda 10250, Sri Lanka
M. D. Pushpakumari
University of Sri Jayewardenepura, Sri Lanka, Gangodawila, Nugegoda 10250, Sri Lanka

Abstract


This paper is a systematic study based on the hypothetical deductive method carried out to glean empirical evidence with regard to organizational commitment and its mediating effect on the relationship between the quality of work life and job performance. This study was correlational and cross-sectional in the time horizon and the unit of analysis was the individual. A stratified random sample of 280 Station Masters was selected from the Railways Department in Sri Lanka. A pre-tested, structured, self-administered questionnaire was used to collect primary data. Correlation and regression analyses were conducted to test mediation. The results were consistent with the formulated hypotheses, establishing that organizational commitment successfully mediated the relationship between quality of work life and job performance of Station Masters who work in the Railways Department in Sri Lanka. Implications for theory and practice have been discussed.

Keywords


Job Performance, Organizational Commitment, Quality of Work Life, Sri Lanka, Station Masters.

References