Psychological Contract Breach and Voluntary Behavioral Outcomes:A Moderated-Mediation Model

Voluntary employee behaviors can lead to sustainable competitive advantage when manifested as citizenship behaviors and they can also bleed the organization if manifested as deviant behaviors. The Indian IT industry has been in a stage of consolidation and is isomorphic in nature, thus making this topic a fertile ground for research. The purpose of this research is to study the connection among breach of Psychological Contract (PCB) and voluntary behavioral outcomes of Organizational Citizenship Behavior (OCB) and Workplace Deviant Behavior (WDB). The paper reports that PCB is negatively related to OCB and relates positively to WDB. OCB mediated the relationship between WDB and PCB. Transactional contract moderates all three relationships between PCB-WDB, PCB-OCB and OCB-WDB whereas relational contract only moderates the relationship between PCB and OCB. The study provides insights into the moderating effect of PC in the case of breach and its voluntary behavioral outcomes.