Seva, Swaraj, and Digital India:Sustaining Digitalization for Good-Governance

Digital India (DI) is a social change program to provide good-governance promoted by the government of India. Like many other e-governance programs, DI is still evolving and yet to gain full public trust. For sustainability, social change programs need to be bottom-up, participatory, and inclusive. In this regard, we propose a stakeholder consortium, comprising representatives from different sections of society, as DI’s new governance mechanism. When it functions following Seva– and Swara–j, a social enterprise effecting digitalization for goodgovernance can be created. This can lead to social justice, public trust, and finally, the social facts that can establish it as a social institution. A conceptual framework is developed that can sustain digitalization for good-governance in India. Contributions to research and practice are discussed.