Impact of Work-Family Conflicts on Professional and Personal Outcomes and the Need for Work-Family Enrichment: An Investigation of Non-Managerial Hotel Personnel in India

This study explores issues and perceptions of Work-life Balance (WLB) of non-managerial personnel of different departments of select luxury star hotels in India. Data collection is through questionnaires (self-administered) and interviews to study sources and outcomes of Work Family Conflicts (WFC) and Work Family Enrichment (WFE). Factor analysis discovered conflicts based on time, strain, and behavior. It is found that non-managerial employees experience the above types of WFC with negative impact on their family and work leading to physical and psychological health issues. They perceive that there is work life imbalance due to shortage of staff coupled with stiff market competition. Conflicts based on Time, Strain, and Behavior and the sources and outcomes of WFC are correlated negatively with the general perception about WLB while WFE is correlated positively with WLB. WFC are prevalent in the Indian hotel industry and WFE initiatives are needed to increase WLB.