Challenges in Diversity Management:A Case Study of MediHealth Systems

The intent of this paper is to discuss a real life case in India that focuses on diversity management initiatives at the firm level and the challenges that the HR manager faces. Though diversity has been encouraged from an equal opportunity and affirmative perspective as well as from an innovation and business impact perspective, much has not been discussed and highlighted on the challenges in managing diversity. This paper tries to address this void by discussing the different types of challenges that may be experienced while managing diversity through a case study. It borrows from literature on reasons and the various challenges that could arise both directly and indirectly in managing diversity. These observations are mapped to case instances and the challenges are discussed. The paper enunciates possible challenges in creating and sustaining diversity management initiatives and concludes on the note that a diversity management initiative has to be viewed from a holistic and systemic perspective to ensure sustainability and to derive firm level benefits in the long run. Some practical recommendations are also suggested.