South Asian Journal of Management

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Organizational Schizophrenia:Impact on Customer Service Quality


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1 Department of Marketing & Strategy, ICFAI Business School, Hyderabad, IFHE Hyderabad, Donthanapally, Shankarpally Road, Hyderabad-501203, India
     

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The above mentioned quotation is quite relevant to every writer who brings in practical wisdom through his or her thoughts. The genre of e-books and similar technological innovations that are accessible to people world-over lessened the interest to read books. And the format of acquiring knowledge and its applicability in personal, professional and Business arenas has captured a new dimension all together. The market seems to be cluttered in the context of books that focus on exploring ideas, sharing experiences that deal with overcoming organizational issues with an intent to fabricate business skills in various domains of Organizational effectiveness.
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  • Organizational Schizophrenia:Impact on Customer Service Quality

Abstract Views: 162  |  PDF Views: 0

Authors

Ch. Hyma
Department of Marketing & Strategy, ICFAI Business School, Hyderabad, IFHE Hyderabad, Donthanapally, Shankarpally Road, Hyderabad-501203, India

Abstract


The above mentioned quotation is quite relevant to every writer who brings in practical wisdom through his or her thoughts. The genre of e-books and similar technological innovations that are accessible to people world-over lessened the interest to read books. And the format of acquiring knowledge and its applicability in personal, professional and Business arenas has captured a new dimension all together. The market seems to be cluttered in the context of books that focus on exploring ideas, sharing experiences that deal with overcoming organizational issues with an intent to fabricate business skills in various domains of Organizational effectiveness.