Organizational Change Effectiveness in an Indian Public Sector Organization:Perceptions of Employees at Different Levels

Turnaround process in an organization results in changes in almost every aspect of working. Empirical approach based quantitative analysis of a case study undertaken at Bharat Pumps and Compressors Limited (BPCL), a public sector organization in India, that underwent turnaround successfully, is presented here. Change outcomes in the organization directly affecting the employees were identified in the study and employee perception on effectiveness of these changes was also studied. These change outcomes were identified as: enhancement of employee involvement, improvement of various organizational processes and systems, improvement of work environment and improvement in performance management process of employees. The study indicates that though change effectiveness is perceived as positive by different levels of employee, there were significant differences between higher and lower levels of employees. Based on the findings, the paper identifies lessons for policy makers and change agents in transforming companies in the context of emerging markets such as India. The paper offers an in-depth analysis of successful transformational change practices from employees’ perspective in a large public sector organization in India.