Performance Management System Design, Implementation and Outcomes in Indian Software Organizations:A Perspective of HR Managers

Organizations’ concern regarding contribution of HR systems to business level performance continues to grow. In such context, effective design, implementation and outcomes of performance management system may result in greater strategic alignment of HR processes with business goals and objectives. This may be especially true in context of software industry, given its dynamic team-based work structures and agility requirements. This research was conducted in four Indian software services organizations with the purpose of understanding the perceptions of HR managers regarding design, implementation and outcomes of their organizational performance management systems’. Results of this study present some interesting insights regarding the performance management process; present and future trends with respect to system design; implementation and its underlying challenges; and outcomes of the system as perceived by HR managers and has important implications for greater alignment between performance management system and business strategy.