South Asian Journal of Management

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An Investigation of Intragroup Conflict and Its Impact on Employees Performance in Pakistani Banking Sector


Affiliations
1 NUML University, Sector H-9, Islamabad, Pakistan
2 Foundation University, New Lalazar, Rawalpindi, Pakistan
3 Iqra University, Sector H-9, Islamabad, Pakistan
4 Foundation, University, New Lalazar, Rawalpindi, Pakistan
     

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Organizational conflict has always been an area of concern for organizational behavior research. Increased competition, modern technology and workforce diversity has made it more difficult for the researchers to predict functional and dysfunctional level and behavior of conflict and subsequently its impact on employees performance. The environment and culture, in which organizations are working, are the critical factors which need to be considered while analyzing the relationship. In Pakistan the business environment is changing due to globalization, increased direct foreign investment, enhanced utilization of information technology and more diversification causing dissension and suspicion among employees. Therefore, the objective of this study is to investigate the intra group conflict and its impact on employees’ performance. The sample of this study consisted of 300 employees working in different commercial banks in Pakistan. An adapted questionnaire was used to collect data regarding demographic information, task conflict, relationship conflict and employees performance. The collected data then analyzed using the correlation and regression techniques. The results illustrate that both relationship and task conflict have a significant impact on employees’ performance and negatively related to it. A high level of intragroup conflict has insupportable impact on the employee performance.
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  • An Investigation of Intragroup Conflict and Its Impact on Employees Performance in Pakistani Banking Sector

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Authors

Hasan Afzal
NUML University, Sector H-9, Islamabad, Pakistan
Babar Zaheer Butt
Foundation University, New Lalazar, Rawalpindi, Pakistan
Kashif Ur Rehman
Iqra University, Sector H-9, Islamabad, Pakistan
Nadeem Safwan
Foundation, University, New Lalazar, Rawalpindi, Pakistan

Abstract


Organizational conflict has always been an area of concern for organizational behavior research. Increased competition, modern technology and workforce diversity has made it more difficult for the researchers to predict functional and dysfunctional level and behavior of conflict and subsequently its impact on employees performance. The environment and culture, in which organizations are working, are the critical factors which need to be considered while analyzing the relationship. In Pakistan the business environment is changing due to globalization, increased direct foreign investment, enhanced utilization of information technology and more diversification causing dissension and suspicion among employees. Therefore, the objective of this study is to investigate the intra group conflict and its impact on employees’ performance. The sample of this study consisted of 300 employees working in different commercial banks in Pakistan. An adapted questionnaire was used to collect data regarding demographic information, task conflict, relationship conflict and employees performance. The collected data then analyzed using the correlation and regression techniques. The results illustrate that both relationship and task conflict have a significant impact on employees’ performance and negatively related to it. A high level of intragroup conflict has insupportable impact on the employee performance.