SAMVAD: International Journal of Management https://i-scholar.in/index.php/samvad “SAMVAD” is a double blind peer-reviewed research journal of SIBM Pune, with p-ISSN 2249-1880, and e-ISSN 2348-5329. “SAMVAD” means a dialogue. It is an endeavor that builds a symbiotic relationship between research and practice in Management domain. SIBM invites academicians, management professionals and students to participate in the dialogue which will contribute towards shaping management thinking in the country.<br /><br />Since 2010, SAMVAD has a view of sharing information and providing a platform for discussion with the widest possible audience. It has an interdisciplinary approach focusing on the issues relevant in contemporary world. It serves as a forum for review, reflection and discussion about the recent and ongoing research.<br /><br />The Journal aims to provide a highly readable and valuable addition to the literature which will serve as an indispensable reference tool for years to come. Symbiosis Institute of Business Management, Pune ​(SIBM) en-US SAMVAD: International Journal of Management 2249-1880 Editorial https://i-scholar.in/index.php/samvad/article/view/222356 No Abstract. Poornima Tapas 2023-06-01 2023-06-01 26 A Study of Relationship between Emotional Intelligence and Organizational Commitment in the Employees Working from Home https://i-scholar.in/index.php/samvad/article/view/222357 Emotional Intelligence (EI) is one of the most widely studied issues in organizational studies. Job performance, job happiness, organizational civic behavior, and organizational commitment have all been proven to be major predictors of EI. Emotional intelligence is about controlling emotions to be correctly communicated. Therefore, in a constructive and transparent environment, people may work together towards a common goal. Employees value emotions when their leaders do. Employees can mirror a manager's mood if he or she is enthusiastic, confident, creative, adaptable, tolerant, courteous, and caring. Organizational Commitment (OC) is regarded as a key indicator of the effectiveness of an organization. In the current study Emotional Intelligence and organizational commitment level of the individuals who were working from home was collected using standardized scales. When working from home the level of communication and coordination among the people working in an organization is low and therefore over and above the traditional factors that influence the level of commitment of an employee, EI is also a factor to be looked into. While working from home the factors that affect the commitment level of employees are more internal in nature than external. Correlation and regression have been applied in order to understand the relationship between the two variables of the study The findings of the study showed that EI and Organizational Commitment are moderately correlated as there are other factors as well that have an impact on the commitment level of an employee over and above his or her level of emotional intelligence. Poonam Chinmay Patelaj 2023-06-01 2023-06-01 26 For the Next-Gen Employees, it’s Time to Recalibrate Industry Skills https://i-scholar.in/index.php/samvad/article/view/222358 No Abstract. Syeda Meher Taj 2023-06-01 2023-06-01 26 Government Service Delivery System: Does Satisfaction Matter? With Reference to Right to Service Act in the State of Karnataka, India https://i-scholar.in/index.php/samvad/article/view/222359 <strong>Purpose:</strong> Service delivery is the main function of any government. For measuring the success of government and its governance a well-founded theory is crucial, which could help governments to improve their service standards as well as service satisfaction of citizens. We propose this measure using citizen service satisfaction as a measure of government’s success, as well as explore its relation with quality of the service delivered to the citizens. The purpose of this research is to examine the quality of public service delivery system in Karnataka, India and determine the important factors which influence the quality of public service delivery system and citizen service satisfaction. <strong>Design/Methodology/Approach:</strong> In India, the majority of states are delivering the public services to citizens under right to service act. In comparison with 23 other counterparts, Karnataka has been the state to deliver highest number of services in India under right to service act. At present the state of Karnataka is providing 1,181 services within the stipulated time frame of right to service act. Hence survey was conducted in the state of Karnataka. Primary data associated with variables influencing public service quality are collected using a questionnaire survey. The survey questionnaire has been designed on basis of literature review and in consultation with officials involved in public service delivery system. <strong>Findings:</strong> Tangibility, reliability, responsiveness, assurance, empathy, valence, and waiting time were the seven factors which were grouped under two dimensions functional quality and technical quality of service delivery. The analysis shows that 52.2% of the variance in citizen service satisfaction is captured by service quality and its dimensions. We found that service quality has a relationship with citizen service satisfaction. Waiting Time, responsiveness, assurance, and tangibility were found to be of more importance when compared with remaining factors in determining service quality. From the study, it is evident that citizen service satisfaction can be expressed as proportional change in service quality. <strong>Practical Implications:</strong> The results contribute towards understanding of key factors which influence citizen service satisfaction and help to enhance service delivery process. <strong>Social Implications:</strong> Public services are the services which are being provided by government to citizens, which include services from issuance of birth certificate till issuance of death certificate, services covering major events of entire lifecycle of an individual. The ameliorate service quality can enhance public service satisfaction precipitating in good governance. <strong>Originality/Value:</strong> This study addresses quality of public service delivery system in India through a carefully designed research. This research will be of greater value to scholars involved in research area of public service delivery system, public service quality and satisfaction in developing countries. Raghavendra D. Padiyar 2023-06-01 2023-06-01 26 A Mind-Set of a One of the Greatest Philanthropic Entrepreneurs – Mr. Ratan Tata https://i-scholar.in/index.php/samvad/article/view/222360 A Mind set wants to make or break a person's wellbeing, sometimes it is very much difficult to come up with the right level of approach to live and deal with the issues of life. Understanding is the key for a prosperous life and wellbeing. Mind-set is a basic attitude and understanding about the approach to life and problems. Considering the importance of the mind-set, this paper helps to understand the mind-set of one of the greatest entrepreneurs of the decade Mr. Ratan Tata and learn the right approach about life and his philosophy, which can help today's world to sustain in the competitive and social aspect of business. Nelson K. Macwan 2023-06-01 2023-06-01 26 Steering Teams as Strategic Drive toward Positive Safety Cultural Maturity https://i-scholar.in/index.php/samvad/article/view/222361 The steering teams need to awaken and act to the depth and intensity of positive safety culture at sites. They take safety pledges every day, but injuries and fatalities continue. Risk is live daily; risk control must be live daily. The focus of this paper is to describe and simplify the action of steering teams as the strategic drive of executing safety culture for the benefit of organizations. Some salient features discussed are like top to bottom steering teams of safety culture concerning cultural maturity, what would motivate steering teams for achieving the next safety cultural levels, and how steering teams work in unity to be a strategic drive for safety culture. The corporate and site steering groups would monitor the progress of a good positive safety culture and ensure that the core principles/values of safety culture intervention do not deviate, failing which the long-term safety culture goals and effects are not achievable. This paper serves the literature reviews, case briefs, and experiences of field experts/practitioners and highlights how the steering teams’ members deliver change through the execution of safety cultural intervention through their leadership, commitment, passion and quality time. Harbans Lal 2023-06-01 2023-06-01 26 A Var Approach to Exchange Rate and Consumer Price Index Shocks on Economic Growth in Nigeria https://i-scholar.in/index.php/samvad/article/view/222362 This paper attempt to assess the influence of exchange rate on economic growth in Nigeria using time series analysis from 1981-2021. Vector Autoregressive Method (VAR) was utilized as a method of analysis. The World Bank repository provides the data for this study. Real Gross Domestic Product was the dependent variable, while exchange rate and consumer price index were the independent variables. The result of the unit root test shows that all the variables are stationary at first difference. That enabled the researchers to use VAR to estimate the long run relationship among the variables. It was further revealed that the current value of the variables is explained by their past value. Exchange rate was found to be the most important determinant for growth in Nigeria, and that the Nigerian economy is sensitive to exchange rate shocks. Sani Abdullahi Hassan Nuhu Wali 2023-06-01 2023-06-01 26