Suresh Jange ¹, M. G. Ghouse Pasha ²

Affiliations
1 Virtual Learning Resource Centre, Gulbarga University Library, Gulbarga– 585 106, IN
2 Dubai, AE

Abstract

The study seeks to explore the developments of Research Universities in Dubai using structured questionnaire with an objective to study how information is effectively managed and the extent of information services extended to the users in the libraries of Dubai with respect to their technological infrastructure, status of automation, networking and information services. The results reveal that, the universities are of recent origin with strong ICT infrastructure and most of the libraries are automated. eSRM – a library software is quite popularly used by one fourth of the libraries in Dubai.

Keywords

Information Management, Information Services, Universities - Dubai.

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Suresh Jange ¹, Bharamappa B. Hurija ²

Affiliations
1 Virtual Learning Resource Centre, Gulbarga University Library, Gulbarga 585 106, IN
2 SIDWIN School of Business Institute of Technology, Bangalore 560085, IN

Abstract

The SERVQUAL scale was developed based on a marketing perspective with the support of the Marketing Science Institute with a purpose was to provide an instrument for measuring service quality that would apply across a broad range of services with minor modifications in the scale. SERVQUAL provides a foundation for a growing body of research that pertains to the creation of quality among service industries. The study evaluates the applicability of alternative measures of service quality in a developing economy based on the analysis of data gathered from users and library staff. The research study aims to go deeper into the realm of Quality Assessment and Use Techniques with a sincere effort to assess the performance of management libraries in rendering their quality services to the users both from librarians and users perceptions. The quality dimensions viz., Reliability, Responsiveness, Assurance, Access, Communication, Tangibles, Empathy and Security have been applied to management institute libraries and the results indicated that the service quality dimensions of reliability, responsiveness, assurance, access, communication and tangibles are found to be average satisfactory based on the scale techniques.

Keywords

Quality of Service (QoS), SERVQUAL, Quality Dimensions-Management.

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Suresh Jange ¹, Lalitha K. Sami ²

Affiliations
1 Gulbarga University, Gulbarga 585 106, Karnataka, IN
2 Department of Library and Information Science, Gulbarga University, Gulbarga 585106, Karnataka, IN

Abstract

The convergence of computers, mass media and telecommunication technologies have created a high speed 'Network of Networks' called the Internet, a zeitgeist of the millennium connecting individuals, business, industry, government and non-government agencies, academic and research institutions of the world providing seamless universal connectivity. An attempt has been made to provide client server architecture model, the Internet, protocols setup in an academic and research environ, which reduce syntactic and semantic knowledge required to conduct effective online searches. It also mentions the precautions to be considered while designing planned network of pros and cons. The role of library professionals in augmenting the Internet optimization has been suggested to explore the goldmine of Internet resources and concludes with areas of research on Internet.

Keywords

Internet Use, Internet Setup Applications, Areas of Research.

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Suresh Jange ¹, Lalitha K. Sami ²

Affiliations
1 Gulbarga University, Gulbarga 585 106, Karnataka, IN
2 Department of Library and Information Science, Gulbarga University, Gulbarga 585106, Karnataka, IN

Abstract

The main objective of the survey is to understand the optimum utilization of Internet facilities and services, search strategy adopted, level of satisfaction derived and the problems encountered while surfing the net from the netizens of National Institutes of Technology, India. 665 questionnaires were duly obtained with a response rate of 78.24% out of 850. The most popular perception of Internet technology is `Wealth of huge useful current information’ and E-mail service and World Wide Web (WWW) are the most frequently used Internet services among the engineering community and opined fairly better satisfaction with the current state of Internet to support in their academic and research activities. The results indicated valuable information about Internet users search strategies and their level of satisfaction in using the web. Further analysis suggests challenges to optimize the Internet services for academic librarians and opportunities in extending quality Internet services, with a note for Library managers to take a lead in providing Internet services.

Keywords

National Institutes of Technologies, India, Internet Users, Challenges, Opportunities, Trend Report.

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Suresh Jange ¹, Lalitha K. Sami ²

Affiliations
1 Gulbarga University, Gulbarga 585 106, Karnataka, IN
2 Dept of Library and Information Science, Gulbarga University, Gulbarga 85106, Karnataka, IN

Abstract

Majority of the users of the University Libraries are aware of the developments in Internet, WWW etc. They able to browse though the various search engines to find their required information. This has made the library staff to be more responsible finding the right information to their readers. They need to keep themselves abreast of the developments in the field. The paper discusses the challenges to be faced while managing the Internet.

Keywords

Internet Service Management, Universities, Challenges.

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