Information Sharing in the Banking Industry in Kenya: Employees Perspective a Case of Barclays Bank

Information is considered as the Engine of most Organizations. And one of the ways of managing this critical asset is through Knowledge management. Jashapara (2004) views knowledge management as the effective learning process associated with exploring, exploiting and sharing of information that uses appropriate technology and cultural environment. Employees are always the Custodian of this Critical information. However in most cases they are left out when crucial decision on knowledge management are made. This in turn has dire consequences for instance Employees Hoarding information and lack of succession which can cause Downfalls in organizations. It’s therefore imperative to find out from the employees the factors and challenges when it comes to knowledge management. This paper reports the findings of a study that was set out to examine and analyze the factors affecting knowledge management as narrated by the Employees. The study was conducted in Barclays bank of Kenya which represented the banking industry. Data was generated from different cadres of employees working at a processing centre in the bank who were: the senior manager, line managers, team leaders, the supervisors and operational officers. This data was then analyzed both qualitatively and quantitatively. The findings revealed that various factors among them culture, leadership technology reward and structure plays a very vital role in knowledge management. The employees also gave their views on how information sharing process could be improved.