E-Governance has become a buzzword in public administration in the 21st century. Good governance is expected to be ensured through e-Governance by means of better access to services and democratic processes. Hence, there is an increasing expectation that ICT will be utilized in national and local governments not only for more efficient governance but also for improving public services. Experiments in this line have been underway in the context India as well. Based on the learning from the study, a few suggestions have also been made to strengthen e-Governance at the local level to ensure better delivery of government services to citizens, for improved interactions with business and industry, for citizen empowerment through access to information, or more efficient government management.
Objectives
• Understand the importance of active participation, both from the citizens and for the government in the success of e-governance projects.
• Study the experiences of consumers availing e-governance services and examine how egovernance initiatives can transform the lives of citizens.