Adarsh Journal of Management Research

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Competency mapping is a key human resources management tool in modern business organisations. It becomes all the more important in service industries where the success of the firm depends solely on the competencies and motivations of its employees.

The present paper reflects upon the competency levels of 500 IT employees among different managerial levels. The study shows that the competencies of middle level managers are higher than expected when compared to lower level and higher level management. Also the differences between employees in different levels of management are significant. The gaps in competencies can be reduced by training and communicating.


Keywords

Competency Scores, Job Performance Skills, Communication Skills, Team Work, Leadership Skills, Personal Qualities.
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