Comparative Analysis on Pervasiveness of Occupational Stress Among BPO/ITES Employees at Chennai and Puducherry Regions

The BPO/ITES industry regarded as the sunrise industry of our nation has revolutionized the Indian growth story in a spectacular manner. BPO promises to transform India economically much in the way as oil transformed the economies of West Asian countries. However, certain problems have cropped up in the process for which long-term solutions are necessary. Among them stress is the biggest challenge surfacing this sector - stress management nowadays is drawing more and more attention, particularly in the corporate context. Occupational stress has become a common and costly problem leaving a few workers untouched. This research paper is a study in this direction to empirically evaluate the prevalence of stress and also establish through a comparative analysis the distribution as well as differences in stress predictors in Chennai(metro city) and Puducherry (union territory), so that strategizing at macro as well as the micro environmental levels of this sector are enunciated to keep the stress levels under control which is very critical for this growing industry amidst the other competitive pressures it has to bear else it will dig a grave for itself.