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The Role of Fintech in Financial Inclusion


Affiliations
1 Professor, The Department of Management Studies, MSRIT, India
2 MBA alumni, The Department of Management Studies, MSRIT, India
 

Fintech helps to achieve financial inclusion through its various applications. Fintech has made the work of financial inclusion much easier. Majority of the people can now have access to various types of financial services such as banking, investing, lending, borrowing and insurance, etc... There has been a rise in the usage of fintech, especially after the spread of covid-19 pandemic. The purpose of the study is to determine the usage level and satisfaction level of people towards services offered by Fintech and to study the role of fintech in financial inclusion. In this descriptive study, the data were collected from 111 respondents from Bangalore and Mysore using random sampling method. The findings of the study include majority of the fintech customers are satisfied with the services as they can transact with ease and speed. However, security was the main concern for the majority of respondents. Fintech companies are able to reach to the all-income group people because of technology. The agility of the fintech made banks to learn from them and forced them to use the technology in their services

Keywords

Fintech, Financial Inclusion, Financial Services, Pandemic Situation, Economic Development
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  • The Role of Fintech in Financial Inclusion

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Authors

P. V. Raveendra
Professor, The Department of Management Studies, MSRIT, India
Y. M. Satish
Professor, The Department of Management Studies, MSRIT, India
M. V. Kesava Ganesh
MBA alumni, The Department of Management Studies, MSRIT, India

Abstract


Fintech helps to achieve financial inclusion through its various applications. Fintech has made the work of financial inclusion much easier. Majority of the people can now have access to various types of financial services such as banking, investing, lending, borrowing and insurance, etc... There has been a rise in the usage of fintech, especially after the spread of covid-19 pandemic. The purpose of the study is to determine the usage level and satisfaction level of people towards services offered by Fintech and to study the role of fintech in financial inclusion. In this descriptive study, the data were collected from 111 respondents from Bangalore and Mysore using random sampling method. The findings of the study include majority of the fintech customers are satisfied with the services as they can transact with ease and speed. However, security was the main concern for the majority of respondents. Fintech companies are able to reach to the all-income group people because of technology. The agility of the fintech made banks to learn from them and forced them to use the technology in their services

Keywords


Fintech, Financial Inclusion, Financial Services, Pandemic Situation, Economic Development

References