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Pavithran, K. B.
- Service Quality in Retail Banking:Conceptualizing and Testing a Hierarchical Model
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Affiliations
1 Rajagiri Business School, Kochi, IN
2 School of Management Studies, Cochin University of Science and Technology, Kochi, IN
1 Rajagiri Business School, Kochi, IN
2 School of Management Studies, Cochin University of Science and Technology, Kochi, IN