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Khanai, Suryakumar N.
- Effect of ISO 9001 Standard on Organisational Performance
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Authors
Affiliations
1 Visvesvaraya Technological University, Research Resource Centre (RRC), Belagavi, Karnataka., IN
2 Department of PG Studies, Visvesvaraya Technological University, Belagavi, Karnataka, IN
1 Visvesvaraya Technological University, Research Resource Centre (RRC), Belagavi, Karnataka., IN
2 Department of PG Studies, Visvesvaraya Technological University, Belagavi, Karnataka, IN
Source
Abhigyan, Vol 36, No 4 (2019), Pagination: 47-56Abstract
Manufacturing organisations achieve excellence in their performance only when they attune themselves to customer expectations. The comprehending importance of ISO 9001 standard for superior performance is more interesting and useful. This study examined the relationship between ISO 9001 standard and organisational performance. The sample comprised employees of ISO 9001 certified manufacturing organisations. Karl Pearson’s coefficient of correlation showed that there was a positive correlation between ISO 9001 standard and organisational performance. Linear regression analysis demonstrated that ISO 9001 standard and its critical factors significantly predicted organisational performance. ANOVA results depicted that, critical factors of ISO 9001 standard does not differ across company size and export orientation. However, the ANOVA results found that critical factors of ISO 9001 standard differ across number of years with ISO 9001 certification.Keywords
ISO 9001 Standard, Top Management Commitment, Customer Focus, Continuous Improvement, Organisational Performance.
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