The Relationship between Demographic Variables and Job-Related Stress among Bank Employees

Purpose: This study is aimed at examining the role of gender, age, education and designation on the job - related stress among employees in banking sector. It also examines job- related stress level of employees of different sectors of banks.

Design/methodology/approach: Job - related tension index (JRTI) developed by Kahn, Wolfe, Quinn and Snoek (1964) was used to measure the job related stress. Data were collected from employees of various banks belonging to private sector, public sector and new generation banks. One way ANOVA and Z- test were conducted to find out the influence of different demographic variables on job related stress.

Findings: The findings from the study indicated that the age is the only demographic variables that affect the job- related stress of the employees. The other demographic variables do not have any impact on the job related stress level of employees. But different sectors of banks have different level of job - related stress.

Practical Implications: Employees working in an organisation will be of varied age groups. Different level of training should be given to employees of diverse age group as employees in each age group have different stress level. Similarly, different sectors of bank employees experience different levels of job - related stress and hence stress release training and counselling is to be given to the employees of different sectors of banks based on the pressure they face in handling the job. More stress release methods can be adopted for employees of New Generation bank as their stress level is comparatively high..

Originality/value: The study is empirical in nature, which gives an insight into job- related stress level of bank employees. If banking sector is considered as a true representative of the service sector, the results of the study have wider implications in the service industry.