Asian Journal of Management

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Bus Operations of Service Quality in Tamil Nadu State Transport Corporation Limited, Kumbakonam


Affiliations
1 Department of Commerce, Annamalai University, Annamalai Nagar, Tamil Nadu, India
2 Annamalai University, Annamalai Nagar, Tamil Nadu, India
     

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Economic development of any country largely depends on the transport activity. Among the various modes of transport available, road based transport is widely accepted because of its advantages. In India, the public transport undertakings are facing heavy competition from private ownership and are operating in an environment of privatization. One among the various reasons for increased voice of privatization of public transport undertakings is the poor quality of services offered to the traveling public. This paper presents a study on the bus operations of service quality in Tamilnadu state transport corporation Kumbakonam limited. As the corporation incurred continuous losses in the past, this study highlights whether the losses affected the quality of services offered to the traveling public. Quality of services is measured in terms of number of trips operated, comfort and convenience, safety, reliability, crew quality and transport Service information, conclusion will be given.

Keywords

Service Quality, Comfort and Convenience, Safety, Reliability, Crew Quality, Service Information and TNSTC, Transport
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  • Bus Operations of Service Quality in Tamil Nadu State Transport Corporation Limited, Kumbakonam

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Authors

D. Paul Dhinakaran
Department of Commerce, Annamalai University, Annamalai Nagar, Tamil Nadu, India
M. Rajarajan
Annamalai University, Annamalai Nagar, Tamil Nadu, India

Abstract


Economic development of any country largely depends on the transport activity. Among the various modes of transport available, road based transport is widely accepted because of its advantages. In India, the public transport undertakings are facing heavy competition from private ownership and are operating in an environment of privatization. One among the various reasons for increased voice of privatization of public transport undertakings is the poor quality of services offered to the traveling public. This paper presents a study on the bus operations of service quality in Tamilnadu state transport corporation Kumbakonam limited. As the corporation incurred continuous losses in the past, this study highlights whether the losses affected the quality of services offered to the traveling public. Quality of services is measured in terms of number of trips operated, comfort and convenience, safety, reliability, crew quality and transport Service information, conclusion will be given.

Keywords


Service Quality, Comfort and Convenience, Safety, Reliability, Crew Quality, Service Information and TNSTC, Transport

References