Asian Journal of Management

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A Review: Quality Management and Their Concepts


Affiliations
1 University Institute of Pharmacy, Pt. Ravishankar Shukla University, Raipur -492010 CG, India
2 IGNOU Study Center 1510, Pt. Ravishankar Shukla University, Raipur -492010 CG, India
     

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The European Foundation for Quality Management (EFQM) laid the basic milestones for quality assurance. The concept of Total Quality Management (TQM) became popular in the main stream of educational organization as well. This element identified the close relation between staff development and training with the institution's objectives. The TQM framework was based on core values and concepts. Quality circles consist of small group of people who meet to form a structured approach towards problem solving. It would include determining different performance measures and how the targets could be achieved. The most important feature of quality management is improvement in teachinglearning process. TQM is to be implemented in all areas of education including Library. Academic, Administrative and Finance. Implementing TQM in a channel must be initiated by the channel leader because of that business's ability to exercise various forms of power in running business organization. A channel leader has got number of responsibilities depending upon the level of organization which includes Supplier selection, problem identification. problem solving, minimize the conflict. To implement a TQM system, the use of expert and informational power can help to build a better communication networks.

Keywords

European Foundation For Quality Management (EFQM), Total Quality Management, Quality Circles, Channel Leader, Countervailing Power
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  • A Review: Quality Management and Their Concepts

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Authors

S. J. Daharwal
University Institute of Pharmacy, Pt. Ravishankar Shukla University, Raipur -492010 CG, India
Radha Naidu
IGNOU Study Center 1510, Pt. Ravishankar Shukla University, Raipur -492010 CG, India

Abstract


The European Foundation for Quality Management (EFQM) laid the basic milestones for quality assurance. The concept of Total Quality Management (TQM) became popular in the main stream of educational organization as well. This element identified the close relation between staff development and training with the institution's objectives. The TQM framework was based on core values and concepts. Quality circles consist of small group of people who meet to form a structured approach towards problem solving. It would include determining different performance measures and how the targets could be achieved. The most important feature of quality management is improvement in teachinglearning process. TQM is to be implemented in all areas of education including Library. Academic, Administrative and Finance. Implementing TQM in a channel must be initiated by the channel leader because of that business's ability to exercise various forms of power in running business organization. A channel leader has got number of responsibilities depending upon the level of organization which includes Supplier selection, problem identification. problem solving, minimize the conflict. To implement a TQM system, the use of expert and informational power can help to build a better communication networks.

Keywords


European Foundation For Quality Management (EFQM), Total Quality Management, Quality Circles, Channel Leader, Countervailing Power

References