Open Access
Subscription Access
Open Access
Subscription Access
An Analysis of Work-Life Balance (WLB) Situation of Employees and its Impact on Employee Productivity with Special Reference to the Indian Hotel Industry
Subscribe/Renew Journal
In the recent years, the word productivity has gained popularity in the business world and it is no longer a secret that productivity is positively linked to the Work-Life Balance (WLB) situation of the concerned employees. Hotel industry is characterized by provision of services round the clock. Moreover, due to the seasonal nature of hotel business and high attrition rate in the industry, hotels face manpower shortage. This situation forces the employees to take up the extra load by working for long hours and sometimes their duties are stretched to 16 to 24 hours at a go. This factor has a great negative impact on the WLB situation of the employees since they do not get sufficient time for their personal and social commitments. They are thus trapped in scheduling conflicts and feel the pressure of multiple roles.
This study is aimed at analyzing the work-life balance situation of the Indian hotel employees and its impact on employee productivity. In an effort to do so, a survey in the form of a questionnaire and interviews was conducted from the sample comprising of 200 hotel employees from the management and the associates categories to understand their views on the subject. The responses received were represented graphically and analyzed using basic analytical tools.
The findings of his research suggest that the hotel industry is concerned about the issue related to WLB of its employees; however, the measures taken to improve the situation are not very effective. Employment practices pertaining to areas of WLB are rated as second most important on the basis of its ability to enhance employee productivity in hotels.
Keywords
- Flora F.T. Chiang, (2010), "The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry", International Journal of Hospitality Management, Volume 29, Issue 1, March 2010, Pages 25-32.
- Simon Chak-keung Wong, (2009), "Exploratory study of understanding hotel employees'perception on work-life balance issues", Management. Volume, June 2009, Pages 195-203.
- Margaret Deery, (2009), "A framework for work - life balance practices: Addressing the needs of the tourism industry", Tourism and Hospitality Research (2009) 9, 97-108.
- Indira Kandasamy, (2009), "Hotel employees'expectations of QWL: A qualitative study", International Journal of Hospitality Management Volume 28, Issue 3, September 2009, Pages 328- 337.
- Vincent P. Magnini, (2009), "Understanding and Reducing Work-Family Conflict in the Hospitality Industry", Journal of Human Resources in Hospitality and Tourism Volume 8, Issue 2, 2009, pages 119-136.
- Margaret Deery, (2008), "Talent management, work-life balance and retention strategies", Emerald 20, (2008)
- Jeanette N. Cleveland, (2007), "Work and Family Issues in the Hospitality Industry: Perspectives of Entrants, Managers, and Spouses", of Hospitality and Tourism Research August 2007 vol. 31 no. 3275-298.
- Rebecca Harris Mulvaney, (2007), "A model of work-family dynamics of hotel managers", Annals of Tourism Research, Volume 34, Issue 1, January 2007, Pages 66-87.
- Liz Doherty, (2004), ) "Work-life balance initiatives: implications for women", Employee Relations, Vol. 26 Iss: 4, pp.433 - 452.
- Philip Bohle, (2004), "Working hours, work-life conflict and health in precarious and "permanent" employment", Saude Publica vol.38 suppl.0 São Paulo Dec. 2004.
- David E. Guest, (2002), "Perspectives on the Study of Work-life Balance", Social Science Information June 2002 vol. 41 no. 2 255-279.
Abstract Views: 708
PDF Views: 0