Avahan: A Journal on Hospitalty and Tourism

Pankaj Kumar ¹, S. K. Gupta ²

Affiliations
1 Department of Tourism & Hotel Management, Arba Minch University, ET
2 CMTHS, School of Management, HNB Garhwal University, Srinagar, Uttarakhand, IN

Abstract

Tourism industry constitutes small and medium level enterprises at large which provides employment opportunities both directly and indirectly through its linkages with various other sectors of the economy. It employs people with skilled, semi-skilled and even professionally unskilled too. The combination of skills and characteristics hold an individual in much better instead than a formal academic qualification within lower paid roles, but as individuals look to progress up the management ladder a lack of education and understanding of academic and business principles are likely to considerably slow progression and promotional opportunities (Baum, 2006). Through this study the authors examine the employees and employers attitudes towards recruitment and selection of human resources at various positions in their enterprises. Structured questionnaires were collected from 70 employers or managers and 140 employees in order to study the employee recruitment and selection method in travel trade enterprises situated in Haridwar-Rishikesh-Dehradun in Uttarakhand. The findings suggest that these tourism and travel trade enterprises should consider about and follow the ethical globally accepted human resource management practices including recruitment and selection methods for employees in order to remain competitive in long run of business, which is missing in most of these enterprises.

In order to achieve the framed objectives, researcher has performed a wide review of the prevailing literature emphasizing on the human resource management in the tourism sector in general and focused to the travel businesses in the study area in particular. An attempt was made to prepare a profile of the tourism and travel trade enterprises with the help of the primary data obtained from the empirical study carried out with the help of primary data sources including structured questionnaires, informal interviews and object observation methods. Further, the current research also incorporates the current practices of the human resource management adopted by these enterprises.

Keywords

Travel Trade Enterprise, Recruitment, Selection, Human Resource Management, Employees etc.

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