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Assessment Framework for Public Satisfaction on the Urban Water Management Attributes in Central India


Affiliations
1 Department of Architecture and Planning, Maulana Azad National Institute of Technology, Bhopal 462 003, India
 

Urban areas of the present and future can be sustainably transformed by involving community participation in decision-making because of their local knowledge. Most of0 the Indian cities have water management problems like accessibility, availability, quality, adequate infrastructure and user charges. Urban water management is one of the prime responsibilities of urban local bodies in India, but there is no provision to assess public satisfaction. This study focuses on the assessment of the satisfaction level of the public on urban water management in Central India to improve the efficiency of urban water. The methodology and proposed framework will help in distinguishing the poor functioning among water attributes that need to be strengthened to maximize the efficiency of the water management system.

Keywords

Assessment Framework, City-Planners, Community Participation, Public Satisfaction, Urban Water Management.
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  • Assessment Framework for Public Satisfaction on the Urban Water Management Attributes in Central India

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Authors

Shantanu Singh
Department of Architecture and Planning, Maulana Azad National Institute of Technology, Bhopal 462 003, India
Krishna Kumar Dhote
Department of Architecture and Planning, Maulana Azad National Institute of Technology, Bhopal 462 003, India
Sanjeev Kumar
Department of Architecture and Planning, Maulana Azad National Institute of Technology, Bhopal 462 003, India

Abstract


Urban areas of the present and future can be sustainably transformed by involving community participation in decision-making because of their local knowledge. Most of0 the Indian cities have water management problems like accessibility, availability, quality, adequate infrastructure and user charges. Urban water management is one of the prime responsibilities of urban local bodies in India, but there is no provision to assess public satisfaction. This study focuses on the assessment of the satisfaction level of the public on urban water management in Central India to improve the efficiency of urban water. The methodology and proposed framework will help in distinguishing the poor functioning among water attributes that need to be strengthened to maximize the efficiency of the water management system.

Keywords


Assessment Framework, City-Planners, Community Participation, Public Satisfaction, Urban Water Management.

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DOI: https://doi.org/10.18520/cs%2Fv124%2Fi5%2F591-598