Applying Voice Analytics in Contact Centre Services

Voice Analytics is a new emerging trend in the market which focuses on analyzing the spoken content of the voice and extracting valuable information from the spoken content. Voice Analytics refers to the process of analyzing the speech signal, extracting the features and dwelling more insight into the signal to understand what is being spoken. The aim of this project is to develop a comprehensive Voice Analytics System for an Enterprise which will be used by the Management in arriving at Management decisions. The system is developed for an insurance industry which can be deployed in the call centre of any insurance industry. This is the low computation cost based system which can be deployed in call centres of any industry kind.