The Importance of Neutral Class in Sentiment Analysis of Arabic Tweets

Product reviews are becoming increasingly useful. In this paper, Twitter has been chosen as a platform for opinion mining in trading strategy with Mubasher products, which is a leading stock analysis software provider in the Gulf region. This experiment proposes a model for sentiment analysis of Saudi Arabic (standard and Arabian Gulf dialect) tweets to extract feedback from Mubasher products. A hybrid of natural language processing and machine learning approaches on building models are used to classify tweets according to their sentiment polarity into one of the classes positive, negative and neutral. In addition, Regarding to the comparison between SVM and Bayesian method, we have split the data into two independents subsets form different periods and the experiments were carried out for each subsets respectively in order to distinction between positive and negative examples by using neutral training examples in learning facilitates. Similar result has been given.