A Metrics Ecosystem for Designing Quality e-Commerce Systems

E-commerce has become a prime channel for doing commerce both globally and locally. It has gained the trust of buyers worldwide not only because of the supporting technologies but for the ever-increasing quality of service provided by most vendors as well. Quality is and will be a competitive advantage in e-commerce as competition on an international scale increases. Designing quality e-commerce software is one battle that needs to be won in this war and tools such as formal standards are key weapons. In this paper an eco-system of software quality metrics is presented based on the ISO25010 standard. These metrics are mapped to quality characteristics of the software and to facets of user-system interaction so as to provide designers and developers insights and guidelines on how produce quality e-commerce systems. A representative set of 29 new metrics for the quality characteristics of Functional Suitability and Usability is presented.