Open Access Open Access  Restricted Access Subscription Access

User Experience Evaluation Of A Student Information System


Affiliations
1 Computer Science and Information System Department, Public Authority for Applied
 

Today's academic environment, many students use technology as an integral aspect of their studies; as a result, higher education (HE) institutions have been compelled to design student information systems (SIS) that can facilitate students' online learning processes. However, SIS must be aligned with user needs and should provide a pleasant user experience (UX) that enables students to attain their goals. The current research looked at how students rated an SIS. The study was based on the responses of 307 students at Kuwait's College of Business Studies (CBS) provided within a questionnaire. The survey's findings revealed that students had a generally favourable impression of the SIS, with perceptions of the pragmatic quality of the system being somewhat higher than the perceptions of hedonic quality. The findings of this research may be valuable to authorities working to design improved SIS, particularly in terms of the hedonic system components.

Today's academic environment, many students use technology as an integral aspect of their studies; as a result, higher education (HE) institutions have been compelled to design student information systems (SIS) that can facilitate students' online learning processes. However, SIS must be aligned with user needs and should provide a pleasant user experience (UX) that enables students to attain their goals. The current research looked at how students rated an SIS. The study was based on the responses of 307 students at Kuwait's College of Business Studies (CBS) provided within a questionnaire. The survey's findings revealed that students had a generally favourable impression of the SIS, with perceptions of the pragmatic quality of the system being somewhat higher than the perceptions of hedonic quality. The findings of this research may be valuable to authorities working to design improved SIS, particularly in terms of the hedonic system components.


Keywords

Student Information System, Usability, e-learning, Higher Education, Information and Communication Technology, HE.
User
Notifications
Font Size

  • Mandel, T. (2002). The Encyclopaedia of Information Systems. Academic Press.
  • Rosenzweig, E. (2015). Successful User Experience: Strategy and Roadmaps. Elsevier, Morgan Kaufmann.
  • Hassenzahl, M., Platz, A., Burmester, M., & Lehner, K. (2000). Hassenzahl, Marc & Platz, Axel & Burmester, Michael & Lehner, Katrin. (2000). Hedonic and ergonomic quality aspects determine a software's appeal. Proceedings of the CHI 2000 Conference on Human Factors in Computing Systems. The Netherlands, April 1-6, 2000. 10.1145/332040.332432. (pp. 201-208). The Hague
  • Zimmermann, P. (2008). Beyond Usability – Measuring Aspects of User Experience. Thesis for:PhD. Zurich: Swiss Federal Institute of Technology Zurich.
  • Lewis, J., & Sauro, J. (2020, May 17). what’s the difference between pragmatic and hedonic usability? Retrieved from Measuring U: https://measuringu.com/pragmatic-hedonic/
  • Hassenzahl, M. (2008). User experience (UX): Towards an experiential perspective on product quality. Proceedings of the 20th International Conference of the Association Francophone
  • d'Interaction Homme-Machine on - IHM '08 DOI:10.1145/1512714.1512717. (pp. 11-15). New York:
  • ACM.
  • Kujala, S., Roto, V., Väänänen-Vainio-Mattila, K., & Sinnelä, A. (2011). 2001. Identifying Hedonic Factors in Long-Term User Experience. Proceedings of the 2011 Conference on Designing
  • Pleasurable Products and Interfaces. June 22–25, 2011. https://doi.org/10.1145/2347504.2347523,
  • (pp. 1–8 ). Milan, Italy.
  • Hinderks, A., Schrepp, M., & Thomaschewski, J. (2018). A Benchmark for the Short Version of the User Experience Questionnaire. Proceedings of the 14th International Conference on Web Information (WEBSITE).
  • Rauschenberger, M., Schrepp, M., Cota, M., Olschner, S., & Thomaschewski, J. (2013). Efficient Measurement of the User Experience of Interactive Products. How to use the User Experience
  • Questionnaire (UEQ). Example: Spanish Language Version. International Journal of Interactive Multimedia and Artificial Intelligence. Vol. 2, Nº 1. DOI: 10.9781/ijimai.2013.215, 39-45.
  • Schrepp, M., Hinderks, A., & Thomaschewski, J. (2017). Design and Evaluation of a Short Version of the User Experience Questionnaire (UEQ-S). International Journal of Interactive Multimedia and
  • Artificial Intelligence. 4.103.
  • Demirkol, D., & Seneler, C. (2018). Evaluation of a Student Information System (SIS) in terms of User Emotions, Performance and Perceived Usability: A Pilot Study. XV. European Conference on
  • Social and Behavioral Sciences. Kusadasi, Turkey.
  • Guarin, C., Guzman, E., & Gonzalez, F. (2015). A Model to Predict Low Academic Performance at a Specific Enrollment Using Data Mining. IEEE Revista Iberoamericana De Tecnologias Del Aprendizaje, 10 (3), 119-125.
  • Widodo , H., Kertahadi, M., & Suyadi, I. (2015). The Influence of Job Relevant Information, Task Technology Fit, and Ease of Use Information Technology Due to the User Performance: A Case
  • Study on the Use of Academic and Financial Information System in the University of Brawijaya.
  • Asian Journal of Social Sciences & Humanities, 4 (2), 128-138.
  • Demirkol, D., & Seneler, C. (2019). Evaluation of Student Information System (SIS) In Terms of User Emotion, Performance and Perceived Usability: A Turkish University Case (An Empirical
  • Study). Procedia Computer Science 158, 1033-1052.
  • Gurkut, C., & Cemal Nat, M. (2017). Important Factors Affecting Student Information System Quality and Satisfaction. Eurasia Journal of Mathematics, Science and Technology Education.14(3),
  • -932.
  • Mir, K., & Mehmood, A. (2016). . (2016). Examining the Success Factors of Online Student Support System at AIOU. . Pan-Commonwealth Forum 8 (PCF8), KLCC. KL. Malaysia.
  • Demirkola, D., & Seneler, C. (2019). Evaluation of Student Information System (SIS) In Terms of User Emotion, Performance and Perceived Usability: A Turkish University Case (An Empirical
  • Study). Procedia Computer Science 158, 1033-1052.
  • Gemmell, M., & Pagano, R. (2003). A Post-Implementation Evaluation of a Student Information System in the UK Higher Education Sector. The Electronical Journal of Information Systems
  • Evaluation, 6(2).
  • Nordaliela, M., Suriani, H., & Nathaniel, E. (2013). Usability Analysis of Students Information System in a Public University. Journal of Emerging Trends in Engineering and Applied Sciences
  • (JETEAS) 4(6), 806-810.
  • Sherifi, I. (2015). Impact of information systems in satisfying students of the university: A case study from Epoka University. European Journal of Business and Social Sciences, 167-175.
  • lzahrani, A., Mahmmud,, I., Ramayah, T., Alfarraj, O., & Alalwan, N. (2017). Alzahrani, A., Mahmmud, I., Ramayah, T., Alfarraj, O., & Alalwan, N. (2017). Modelling digital library success
  • using the DeLone and McLean information system success model. Journal of Librarianship and Information Science 51(2).
  • Tabrizi, S., Tufekci, C., Gumus, O., & Cavus, A. (2017). Usability Evaluation for Near East University Student Information System. , pp 235-243. New Trends and Issues Proceedings on Humanities and Social Sciences. 03, 235-243.
  • NIELSEN, J. (1990). Designing User Interfaces for International Use. New Yoryk: Elsevier
  • Hassan, I. (2018). Design and Implement a Novel Student Information Management System – Case Study. International Journal of Computer Science and Mobile Computing, Vol.7 Issue.7, 20-31.
  • Hashim, N., & Mohamed, S. (2013). Development of Student Information System. International Journal of Science and Research (IJSR), Volume 2 Issue 8, 256-260.
  • Eludire, A. (2011). The Design and Implementation of Student Academic Record Management System. Research Journal of Applied Sciences, Engineering and Technology, Osun State, Nigeria,
  • vol. 3, no. 8, 707-712.
  • Farid, A. (2016). Improve the usability of student information system at Aden Universit. International Journal of Contemporary Computer Research (IJCCR), Vol.1 Issue.1.
  • Bayangan-Cosidon. (2016). Student Information System for Kalinga State University-Rizal Campus International Journal of Management and Commerce Innovations, 4(1), 330-335.
  • Hassenzahl, M. (2001). The Effect of Perceived Hedonic Quality on Product Appealingness. International Journal of Human-Computer Interaction, 13:4, DOI: 10.1207/S15327590IJHC1304_07,
  • -499.
  • Merčun , T., & Žumer, M. (2016). Exploring the influences on pragmatic and hedonic aspects of user experience. Proceedings of the Ninth International Conference on Conceptions of Library and
  • Information Science, June 27-29, 2016. Uppsala, Sweden.
  • Preece, J., Rogers, Y., & Sharp, H. (2015). Interaction Design: Beyond Human-Computer Interaction, 4th Edition. Indianapolis: Wiley & Sons, Inc.
  • Karapanos, E., Hassenzahl, M., & Marten, J. (2008). User experience over time. In CHI’08 extended abstracts (pp. 3561-3566). ACM.
  • Boy, G. (2017). The Handbook o human-Machine Interaction: A Human-Centered Design Approach, 1st ed. edition. Milton: CRC Press.
  • Basili, V., Caldiera , G., & Rombach, D. (1994). The Goal Question Metric Approach. Encyclopedia of software engineering, 528-532.
  • Laugwitz, B., Held, T., & Schrepp, M. (2008). Construction and Evaluation of a User Experience Questionnaire. In H. A. (eds), HCI and Usability for Education and Work. USAB 2008. Lecture
  • Notes in Computer Science, vol 5298. Berlin, Heidelberg: Springer.
  • Quesenbery, W. (2020, December 12). What Does Usability Mean: Looking Beyond ‘Ease of Use'. Retrieved from WQ usability: https://www.wqusability.com/articles/more-than-ease-of-use.html
  • Al-Sharhan, S., Al-Hunaiyyan, A., Alhajri, R., & Al-Huwail, N. (2020). Utilization of Learning Management System (LMS) Among Instructors and Students. In Z. Zakaria, & R. Ahmad, Advances
  • in Electronics Engineering. Lecture Notes in Electrical Engineering, vol 619 (pp. 15-23). Singapore:
  • Springer.
  • Johnson, A., Jacovina, M., Russell, D., & Soto, C. (2016). Challenges and solutions when using technologies in the classroom. In S. Crossley, & D. McNamara, Adaptive educational technologies
  • for literacy instruction (pp. 13-29). New York: Taylor & Francis.
  • Sauro, J. (2013, February 11). A Brief History of Usability. Retrieved from MeasuringU: https://measuringu.com/usability-history/
  • Hassenzahl, M. (2004). The Interplay of Beauty, Goodness, and Usability in Interactive Products. Human-Computer Interaction. 19. 10.1207/s15327051hci1904_2, 319–349.
  • McDaniel, R., Fanfarelli, R., & Lindgren, R. (2017). Creative Content Management: Importance, Novelty, and Affect as Design Heuristics for Learning Management Systems. IEEE Transactions on
  • Professional Communication, vol. 60, no. 2, 183-200.
  • ABaharum, M., Zainul Rashid, Z., Husin, Z., Sahat, S., & Abu, Z. (2011). An evaluation of UniversitiTeknologi Mara branch campuses' websites towards acceptance among staff. in 2011 IEEE
  • Conference on Open Systems, (pp. 423-428).
  • He, Y., Cheng, C., Xu, Q., & Yang, L. (2014). Research on methods and applications of case study in public administration. International Conference on Management Science Engineering 21th Annual Conference Proceedings, (pp. 1977-1982). Helsinki, Finland.
  • MindTools.com. (2020). Charts and Graphs: choosing the Right Visual For Your Data. Retrieved 3 15, 2020, from Emerald Works: https://www.mindtools.com/pages/article/Charts_and_Diagrams.htm
  • Miller, C. (2011). Aesthetics and E-Assessment: the interplay of emotional design and learner performance. Distance Education;32, 307–337.
  • Thielsch, M., Haines, R., & Flacke, L. (2019). Experimental investigation of the effects of website aesthetics on user performance in different virtual tasks. PeerJ, 7, e6516.
  • Van Schaik, P., & Ling, J. (2008). Modelling user experience with websites: usability, hedonic value, beauty and goodness. Interacting with Computers, 2008;20, 419–432.
  • Morville, P. (2014). User Experience Design. Retrieved from Semantic Studios: http://semanticstudios.com/user_experience_design/

Abstract Views: 371

PDF Views: 138




  • User Experience Evaluation Of A Student Information System

Abstract Views: 371  |  PDF Views: 138

Authors

Asaad Alzayed
Computer Science and Information System Department, Public Authority for Applied
Bareeq Alghannam
Computer Science and Information System Department, Public Authority for Applied

Abstract


Today's academic environment, many students use technology as an integral aspect of their studies; as a result, higher education (HE) institutions have been compelled to design student information systems (SIS) that can facilitate students' online learning processes. However, SIS must be aligned with user needs and should provide a pleasant user experience (UX) that enables students to attain their goals. The current research looked at how students rated an SIS. The study was based on the responses of 307 students at Kuwait's College of Business Studies (CBS) provided within a questionnaire. The survey's findings revealed that students had a generally favourable impression of the SIS, with perceptions of the pragmatic quality of the system being somewhat higher than the perceptions of hedonic quality. The findings of this research may be valuable to authorities working to design improved SIS, particularly in terms of the hedonic system components.

Today's academic environment, many students use technology as an integral aspect of their studies; as a result, higher education (HE) institutions have been compelled to design student information systems (SIS) that can facilitate students' online learning processes. However, SIS must be aligned with user needs and should provide a pleasant user experience (UX) that enables students to attain their goals. The current research looked at how students rated an SIS. The study was based on the responses of 307 students at Kuwait's College of Business Studies (CBS) provided within a questionnaire. The survey's findings revealed that students had a generally favourable impression of the SIS, with perceptions of the pragmatic quality of the system being somewhat higher than the perceptions of hedonic quality. The findings of this research may be valuable to authorities working to design improved SIS, particularly in terms of the hedonic system components.


Keywords


Student Information System, Usability, e-learning, Higher Education, Information and Communication Technology, HE.

References