International Journal of Innovative Research and Development

Abstract

Management education has become vital for the world’s need of managers for the ever growing industry requirements. With the multiple areas coming into focus like supply chain management, mall management, revenue management, funds management, etc; the need for formal education has become important. In India institutions providing management education have increased manifold in the last three decades. The question that arises is that of quality assessment of these B-Schools. Are the B-schools which are opening every year are capable to provide the education required to make the students employable in the industry. To keep a check on these institutions various accreditation agencies have been established in India such as NBA (National Board of Accreditation) and NAAC (National Assessment and Accreditation Council). The present paper discusses the parameters established by one of these agencies NAAC.

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Abstract

The paper deals with review of literature on various aspects of quality of service operations in B-Schools. Over the last 15-20 years an impressive body of research has accumulated in the area of quality of higher education. This paper aims at synthesizing the literature in order to assess the research progress in this area.

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