Refine your search
Collections
Co-Authors
Journals
Year
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All
Dave, Darshana
- Service Quality in Healthcare Sector in North and South Zones of Gujarat
Abstract Views :306 |
PDF Views:117
Authors
Darshana Dave
1,
Rina Dave
2
Affiliations
1 G H Patel Post Graduate Department of Business Management, Sardar Patel University, Vallabh Vidyanagar, IN
2 SEMCOM, Sardar Patel University, Vallabh Vidyanagar, IN
1 G H Patel Post Graduate Department of Business Management, Sardar Patel University, Vallabh Vidyanagar, IN
2 SEMCOM, Sardar Patel University, Vallabh Vidyanagar, IN
Source
Indira Management Review, Vol 9, No 2 (2015), Pagination: 52-64Abstract
The health care sector of any country depends on socio economic development and the government's priority for the same. Since India has followed the mixed economy the health care sector also has mixed participation Government and Private. The house hold spending on private healthcare is more than on public spending. Gujarat is growing fast in economic development. In growing competition service quality is becoming very important. The research study has been conducted to find effect of service quality on patients'satisfaction and customer loyalty.Keywords
Service Quality, Patient Satisfaction, Hospital Services.Full Text
References
- Bhat , R.(1993). The private/public mix in health care in India. Health Policy and planning,8(1),43-56.
- Havvafaha (2010), 'Service Quality in Private Hospitals in Turkey'; Journal of Economic and Social Research 9(1), 55-69.
- International Institute of for Population sciences (IIPS) and Macro International 2007, Report of National Family Health Survey (NFHS- 3) for Gujarat, India: Mumbai: IIPS.
- Kapil Dave, Gujarat economy grows twice as fast as India's. DNA, Feb 28, 2010, retrieved from http://www.dnaindia.com/india/report_gujarat_ec onomy-grows-as-fast-as-india-s_1353534.
- Kenneth E. Covinsky, and Gary E. Rosenthal, et al. (1999), The Relation Between Health Status Changes and Patient Satisfaction in Older Hospitalized Medical Patients; Health Status Changes and Patient Satisfaction Volume 13. April 199;p.p.224-229.
- KotlerPhilip,Sholawitz Joel and Steven J.Robort,2008 titled "Strategic organasations Building a customer driven Health system published by Jobssey-Bass, A Wiley Imprint,p.5 • Nesreen A. Alaloola (2008), 'Patient satisfaction in a Riyadh Tertiary Care Centre'; International Journal of Health Care Quality Assurance Vol. 21 No. 7, 2008 pp. 630-637..
- Padia Darshana, District Human Development Reports in Gujarat: Tool for Mainstreaming Human Development in Planning, Government of Gujarat.
- Parasuraman, A., Leonard A. Berry and Valerie A. Zeithaml (1985).A Conceptual Model of Service Quality and its Implications for Future Research Journal of Marketing, 49 (Fall), 41-50.
- Paul Vinod Kumar et al, Reproductive health and child health and nutrition in India: meeting the challenge, The Lancet, 2011; 377 (9762): 332 -349.
- Report of National Planning Committee - Sub Committee on National Health, Government of India, 1948.
- Report of the Health Survey and Development Committee, Volume II and Volume IV, Government of India, New Delhi, 1946.
- Ritu Narang (2010),Measuring perceived quality of health care services in India;International Journal of Health Care Quality Assurance Vol. 23 No. 2, 2010 pp. 171-186.
- Rural Health Statistics Bulletin 2010, Office of Registrar General of India, India, March 2010.
- Rural Health Statistics Bulletin 2010, Office of Registrar General of India, India, March 2010.
- Sandip Anand( 2010), Quality differentials and reproductive health service utilisation determinants in India; International Journal of Health Care Quality Assurance Vol. 23 No. 8, 2010 pp. 718-729