The Indian Practitioner

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Addressing the Surge in Patient and Attendant Misbehavior: Effects on Healthcare Delivery and Quality of Care


Affiliations
1 Senior Resident, Department of Community Medicine, BRD Medical College, Gorakhpur, UP., India
2 Consultant Orthopedician, President Orthopedic Association of Gorakhpur, UP, India
     

   Subscribe/Renew Journal


Healthcare professionals, both in India and in the rest of the world, have been coming under increasing attack - both physical and verbal - from patients, their relatives, and attendants. This has led to physical and emotional stress on healthcare workers, which is creating difficulties in performing their duties. Not only the safety of healthcare workers is threatened but the quality of healthcare delivery to patients is also impacted. By understanding the underlying reasons and implementing proactive strategies, healthcare organizations can foster a safer environment for patients and providers alike. By addressing this issue head-on, we can preserve the integrity of healthcare systems, maintain quality care, and ensure the well-being of all involved parties.

Keywords

Anger, Empathy, Frustration, Referral, Trust, Security Measures, Workplace Violence.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Magnavita N, Heponiemi T. Violence towards health care workers in a Public Health Care Facility in Italy: a repeated cross-sectional study. BMC health services research. 2012 Dec;12(1):1-9.

  • Khan IA, Srivastava DK, Misra S. Assessment of challenges faced by Health Care Workers caring COVID-19 patients at Level-3 COVID-19 Hospital.

  • Gerberich SG, Church TR, McGovern PM, Hansen HE, Nachreiner NM, Geisser MS, Ryan AD, Mongin SJ, Watt GD. An epidemiological study of the magnitude and consequences of work-related violence: the Minnesota Nurses’ Study. Occupational and environmental medicine. 2004 Jun 1;61(6):495-503.

  • Shan L, Li Y, Ding D, Wu Q, Liu C, Jiao M, Hao Y, Han Y, Gao L, Hao J, Wang L. Patient satisfaction with hospital inpatient care: effects of trust, medical insurance and perceived quality of care. PloS one. 2016 Oct 18;11(10): e0164366.

  • Ha JF, Longnecker N. Doctor-patient communication: a review. Ochsner Journal. 2010 Mar 20;10(1):38-43.

  • Haider N, Osman AY, Gadzekpo A, Akipede GO, Asogun D, Ansumana R, Lessells RJ, Khan P, Hamid MM, YeboahManu D, Mboera L. Lockdown measures in response to COVID-19 in nine sub-Saharan African countries. BMJ Global Health. 2020 Oct 1;5(10): e003319.

  • Laeeque SH, Bilal A, Hafeez A, Khan Z. Violence breeds violence: burnout as a mediator between patient violence and nurse violence. International journal of occupational safety and ergonomics. 2018 Feb 21.

  • Bhatti OA, Rauf H, Aziz N, Martins RS, Khan JA. Violence against healthcare workers during the COVID-19 pandemic: a review of incidents from a lower-middle-income country. Annals of global health. 2021;87(1).

  • Ratna H. The importance of effective communication in healthcare practice. Harvard Public Health Review. 2019 Oct 1; 23:1-6.

  • Brophy JT, Keith MM, Hurley M. Assaulted and unheard: violence against healthcare staff. New solutions: a journal of environmental and occupational health policy. 2018 Feb;27(4):581-606.

  • Coombs T, Holladay S. Crisis communication as strategic communication: process and insights. InResearch Handbook on Strategic Communication 2022 Dec 13 (pp. 259-273). Edward Elgar Publishing.

  • Kinman G, Teoh K, Harriss A. Supporting the well-being of healthcare workers during and after COVID-19. Occupational Medicine. 2020 Jul 17;70(5):294-6.

  • Khan IA. Doctor-Patient Relationship Amidst COVID-19 Pandemic and Altruism. The Indian Practitioner. 2022 Nov; 75(11):31-2.


Abstract Views: 143

PDF Views: 0




  • Addressing the Surge in Patient and Attendant Misbehavior: Effects on Healthcare Delivery and Quality of Care

Abstract Views: 143  |  PDF Views: 0

Authors

Imran Ahmed Khan
Senior Resident, Department of Community Medicine, BRD Medical College, Gorakhpur, UP., India
B.B. Tripathi
Consultant Orthopedician, President Orthopedic Association of Gorakhpur, UP, India

Abstract


Healthcare professionals, both in India and in the rest of the world, have been coming under increasing attack - both physical and verbal - from patients, their relatives, and attendants. This has led to physical and emotional stress on healthcare workers, which is creating difficulties in performing their duties. Not only the safety of healthcare workers is threatened but the quality of healthcare delivery to patients is also impacted. By understanding the underlying reasons and implementing proactive strategies, healthcare organizations can foster a safer environment for patients and providers alike. By addressing this issue head-on, we can preserve the integrity of healthcare systems, maintain quality care, and ensure the well-being of all involved parties.

Keywords


Anger, Empathy, Frustration, Referral, Trust, Security Measures, Workplace Violence.

References