Effects of Emotional Labor and Communication Competence on Turnover Among Nurses in Selected Hospitals at Erode

Context: Emotional labor is a requirement of a job that employees display required emotions toward others. Communication competence is the ability to choose a communication behaviour which is appropriate and effective for a given situation in the working environment. Objectives: The purpose of this study was to correlate emotional labor and communication competence on turnover among nurses.

Methods: The study participants comprises of 150 nurses recruited and enrolled on the basis of survey and correlational research design. Emotional labor and communication competence was assessed by using self administered questionnaire.

Results: The mean difference highlights that emotional dissonance and frequency of emotional expression stands high when compared with communication competence and duration of emotional caution. Nurse’s turnover had a positive correlation with their emotional labor and communication competence.

Conclusion: Emotional labor and communication competence had an effect on nurse’s turnover.