Role and Scope of Hospitality in Aviation (Improvised Nagpur)

Both hospitality and aviation are the part of travel and tourism. Being the two branches of the same tree, both of these are widely interconnected. Every department of aviation that deals with customers needs hospitality. Hospitality is the blood of aviation. Aviation industry cannot survive without hospitality. The research was carried out to find out the role and scope of hospitality in aviation. The data were from the various aviation institutes of Nagpur. Students, faculties of these institutes, airline personnel, ex-personnel and various other related sources were used to collect the data required for the research. Based on the feedback received, the summary and conclusion were formulated showing that hospitality is the most important base of any service industry that includes aviation industry. The results discussed, that majority of aviation personnel were of the opinion that hospitality is very important and the most required criteria of aviation industry, especially commercial aviation.