The Relationship between Total Quality Management (TQM) and Organizational Performance

The purpose of present study is to explore the relationship between total quality management establishment and organizational performance in Cummins Ltd. The conceptual model is a combination of two other models: Malcolm Baldrich Model and EFQM Model as tools for measuring total quality management establishment rate and organizational performance rate respectively. The statistical population includes the senior staff of the above mentioned company based on proportionate stratified random sampling. Data was collected using a mix questionnaire (based on the two above models). The results showed that there is a positive and significant relationship between total quality management establishment and organizational performance. It is noted that this study is descriptive-surveying method with the purpose of applying it.