During the last decade banking industry in India has undergone tremendous change, be it, networking, products and services offered, regulatory reforms, strategic manipulations, etc. In the history of Indian banking system this phase can be termed as most revolutionary one. Of all these changes and reforms, technological advancements have a very significant role which has facilitated and initiated several products and services in Indian banking industry. With the advent of foreign banks and subsequent liberalization, it became very necessary to undergo a complete change in order to compete with foreign banks and keep pace with global banking industry.
In this paper, the author has tried to focus on important reforms and changes which have taken place over a period of years. He has also given specific and significant consideration to technological advancements which took place in Indian banking industry. The author tries to evaluate empirically the impact of technological advancements on Indian banking industry as well as customer's perception and receptiveness regarding these technological advancements in Indian banking sector.