Management Dynamics

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Providing good service quality is of great strategic importance in the management of any service organization. Besides ensuring excellent clinical care, hospitals should also focus on providing quality service to their patients and visitors. The findings from this study could provide useful information as to how hospitals could better manage their services and harness information technologies to enhance their service quality. The study shows that there is still a lot of room for improvement in the healthcare industry. Specifically, the healthcare industry as a whole seems to be weak in factors such as: Promptness, Attitude towards attendants. Communication. Consistency, and Knowledge.
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