NITTE Management Review

Open Access Open Access  Restricted Access Subscription Access

Total Quality Management and Research Productivity-A Case Report


Affiliations
1 All India Institute of Speech and Hearing, Manasagangothri, Mysore – 570 006, Karnataka, India
 

Total Quality Management (TQM) has been explored in several areas in the past. However, the report on TQM in allied health sciences is yet to come. The present report highlights the TQM approach adopted and the consequential benefits derived by an allied health institution with focus on research productivity. The TQM approach was styled in terms of the "four pillars of TQM" viz., synergistic relationships, commitment to continuous improvement, system approach and commitment of top management. As part of the TQM approach, the institute strategized to implement ISO 9001:2008 alongside the Internal Quality Assurance Cell (IQAC). The dataset comprised of 436 scientific publications and 509 scientific presentations spanning a period of 6 years from 2010-11 to 2015-16. The results indicated an increase in people involvement in terms of student participation, faculty participation, faculty-student collaboration and faculty collaboration in respect of scientific publications and scientific presentations. The per-capita faculty productivity also increased by 24% in scientific publications and 36% in respect of scientific presentations. The present study also brings into perspective, the advantages of people involvement, people development and the importance of local collaboration in research.

Keywords

Allied Health, People Involvement, Per-Capita Faculty Productivity, Research Productivity, Total Quality Management.
User
Notifications
Font Size


  • Arcaro J. Quality in education: An implementation handbook. Delray Beach, Florida: St. Lucie Press; 1995.

  • Bonstingl JJ. The quality revolution in education. Educational Leadership: Journal of the Department of Supervision and Curriculum Development, N.E.A. 1992 Jan; 50(3):4–9.

  • David H. Quality management essentials. Oxford, United Kingdom: Butterworth-Heinemann; ISBN 9780750667869, OCLC 72868446, retrieved 2017-11-10. 2007. p. 200.

  • Dobyns L, Crawford-Mason, C. Thinking about quality: Progress, wisdom and the deming philosophy. New York: Random House; 1994.

  • Eriksen SD. TQM and the transformation from an elite to a mass system of higher education in the UK. Quality Assurance in Education. 1995; 3:14–29. https://doi.org/10.1108/09684889510146795

  • Gaither N. Production and operations management. Cincinnati: Duxbury Press; 1996. PMCid: PMC2364474.

  • Goetsch DL, Davis S. Introduction to total quality: Quality, productivity, competitiveness. New York: Macmillian College Publishing Co; 1994. PMCid: PMC358670.

  • Helms S, Key CH. Are students more than customers in the classroom? Quality Progress. 1994; 27:97–9.

  • Koch JV, Fisher JL. Higher education and Total Quality Management. Total Quality Management. 1998; 9(8):659–68. https://doi.org/10.1080/0954412988136

  • Schargel FP. Transforming education through Total Quality Management: A practitioner’s guide. Princeton: The Leadership Management Series; 1994.

  • Srivanci MB. Critical issues for TQM implementation in higher education. The TQM Magazine. 2004; 16:382–6. https://doi.org/10.1108/09544780410563293

  • Venkatraman S. A framework for implementing TQM in higher education programs. Quality Assurance in Education. 2007; 15:92–112. https://doi.org/10.1108/09684880710723052

  • Williams G. Total Quality Management in higher education: Panacea or placebo? Higher Education. 1993; 25:229–37. https://doi.org/10.1007/BF01383852

  • Yusuf SM, Aspinwall E. TQM implementation issue: Review and case study. International Journal of Operation and Production Management. 2000; 20:634–55. https://doi.org/10.1108/01443570010321595

  • Zaman AS, Anjalin U. Implementing Total Quality Management in education: Compatibility and challenges. Open Journal of Social Science. 2016; 4:207–17. https://doi.org/10.4236/jss.2016.411017


Abstract Views: 297

PDF Views: 83




  • Total Quality Management and Research Productivity-A Case Report

Abstract Views: 297  |  PDF Views: 83

Authors

S. Ramkumar
All India Institute of Speech and Hearing, Manasagangothri, Mysore – 570 006, Karnataka, India
S. R. Savithri
All India Institute of Speech and Hearing, Manasagangothri, Mysore – 570 006, Karnataka, India

Abstract


Total Quality Management (TQM) has been explored in several areas in the past. However, the report on TQM in allied health sciences is yet to come. The present report highlights the TQM approach adopted and the consequential benefits derived by an allied health institution with focus on research productivity. The TQM approach was styled in terms of the "four pillars of TQM" viz., synergistic relationships, commitment to continuous improvement, system approach and commitment of top management. As part of the TQM approach, the institute strategized to implement ISO 9001:2008 alongside the Internal Quality Assurance Cell (IQAC). The dataset comprised of 436 scientific publications and 509 scientific presentations spanning a period of 6 years from 2010-11 to 2015-16. The results indicated an increase in people involvement in terms of student participation, faculty participation, faculty-student collaboration and faculty collaboration in respect of scientific publications and scientific presentations. The per-capita faculty productivity also increased by 24% in scientific publications and 36% in respect of scientific presentations. The present study also brings into perspective, the advantages of people involvement, people development and the importance of local collaboration in research.

Keywords


Allied Health, People Involvement, Per-Capita Faculty Productivity, Research Productivity, Total Quality Management.

References





DOI: https://doi.org/10.18311/nmr%2F2017%2F20865