Human Resources in Information Technology: Best Practices for Talent Retention in High-Performing Information Technology Organizations in India

Against the backdrop of the key issue of ‘talent retention’ that IT organizations increasingly experience in today’s competitive business environment, the authors motivated by the desire to get deeper insights on how IT organizations manage their IT professionals in general and software engineers in particular, embarked upon a qualitative field study for this research endeavor. This approach was adopted to identify Human Resource (HR) practices that were most widely operationalized by IT organizations to curb the issue of voluntary turnover among software engineers by augmenting favorable employee attitudes. Accordingly, the findings of this study offer in-depth insights on the 11 HR practices and the key attributes and themes that organizations take into consideration while designing and implementing these HR practices. The findings further offer implications for managers to operationalize these HR practices for effective talent management.