Winning Strategy in Turbulent Times:Total Supply Chain Solutions for IT and ITes Industry

We are in an era where personal, professional, as well as commercial relationships are greatly impacted by technology. Some lament over its ill effects while others rejoice over the enabling nature of technology. We believe that irrespective of people's individual preferences, the pervasive technology is a reality no one can escape The pivotal role of the IT outsourcing industry in the knowledge economy is clearly evident. Therefore logically, human capital management or talent management is the greatest challenge of today's times. Considering the unique characteristics of the IT and ITES sector, traditional models of human capital management in general, and talent supply chain management in particular do not capture the unique reality. There is thus an emerging need for academics and practitioners to pay attention to this aspect of the IT outsourcing industry. This paper analyses the issues of talent supply chain management prevalent in the IT outsourcing industry. The review revealed that there is an emerging need for total solutions providers for managing the supply chain. The authors opine on the basis of literature and industry data, whosoever wins the talent supply chain battle will win in the IT services industry.