Parikalpana: KIIT Journal of Management

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An Empirical study of Unified Payment Interface (UPI) in Indian Digital Payment System


Affiliations
1 Research Scholar, P. G. Dept. of Business Administration, Utkal University, India
2 Reader, PG Dept. of Business Administration, Utkal University, India
 

“Faceless, Paperless, Cashless”

A significant shift in support of digital has been seen in the financial services industry. Numerous opportunities in the area of digital financial services have arisen as a result of this change. The purpose of this paper is to provide a broad picture of the contactless payment environment, drawing insights gained and addressing challenges and possibilities for the Indian mobile payments ecosystem in order to propel this vibrant and valued sector. The primary aim of this paper is to examine the future possibilities of the Unified Payment Interface and evaluate a comparative analysis between Public and Private sector banks performance in UPI. UPI’s turnaround can be linked to a variety of revolutionary headwinds, including the presence of a robust infrastructure, switching expectations of customers, foresighted government actions, and technological breakthroughs. The future may see a realignment of ecosystem participants’ roles and a consolidation of market players for better Financial Literacy.


Keywords

UPI, Financial Literacy, Digital Transition, Public and Private sector Banks.
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  • An Empirical study of Unified Payment Interface (UPI) in Indian Digital Payment System

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Authors

Akshaya Kumar Sahu
Research Scholar, P. G. Dept. of Business Administration, Utkal University, India
Dasarathi Sahu
Reader, PG Dept. of Business Administration, Utkal University, India
Debananda Patra
Research Scholar, P. G. Dept. of Business Administration, Utkal University, India

Abstract


“Faceless, Paperless, Cashless”

A significant shift in support of digital has been seen in the financial services industry. Numerous opportunities in the area of digital financial services have arisen as a result of this change. The purpose of this paper is to provide a broad picture of the contactless payment environment, drawing insights gained and addressing challenges and possibilities for the Indian mobile payments ecosystem in order to propel this vibrant and valued sector. The primary aim of this paper is to examine the future possibilities of the Unified Payment Interface and evaluate a comparative analysis between Public and Private sector banks performance in UPI. UPI’s turnaround can be linked to a variety of revolutionary headwinds, including the presence of a robust infrastructure, switching expectations of customers, foresighted government actions, and technological breakthroughs. The future may see a realignment of ecosystem participants’ roles and a consolidation of market players for better Financial Literacy.


Keywords


UPI, Financial Literacy, Digital Transition, Public and Private sector Banks.

References





DOI: https://doi.org/10.23862/kiit-parikalpana%2F2023%2Fv19%2Fi2%2F223477